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Q178279: Service Pack Update Prompts for Windows NT Workstation CD

Article: Q178279
Product(s): Microsoft Windows NT
Version(s): WinNT:3.51
Operating System(s): 
Keyword(s): kbsetup
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 3.51 
- Microsoft Windows NT Server version 3.51 
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SYMPTOMS
========

When run from a compact disc, Update.exe from Service Pack 4 and 5 will prompt
for the Windows NT Workstation compact disc. It will not install the service
pack.

CAUSE
=====

The Update.inf file that determines what media is recognized during the
installation is defined in the following section:

     [Source Media Descriptions]
     1 = "Windows NT Workstation CD-ROM" , TAGFILE = cdrom.w

The installation program is looking for the I386 directory or Cdrom.w directly
off the root of the compact disc. If the I386 directory is renamed or it is
created as a subdirectory on the drive, it will not recognize the compact disc
as valid media and prompt for the Windows NT Workstation compact disc.

WORKAROUND
==========

To work around this problem, do one of the following:

- Copy the I386 folder to the local hard disk or a network drive by using the
  following steps:

  To copy to the local hard drive, at a command prompt change to the CD-ROM
  drive by typing the drive letter and pressing ENTER. Type the following
  command, and then press ENTER:

  E:>xcopy I386 c:\

  To copy to a network drive, substitute the mapped drive letter for drive C in
  the command listed above.

- Copy the I386 directory to the local hard disk or network drive and run
  Update.exe from this location.

- Burn the CD-ROM so that the I386 directory is on the root of the drive or
  place a file called Cdrom.w to the root of the drive.

MORE INFORMATION
================

For additional information, please see the following article in the Microsoft
Knowledge Base:

  ARTICLE-ID: Q170261
  TITLE : Cannot Reapply Service Pack 5 from November 1996 MSDN

======================================================================
Keywords          : kbsetup 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS351search
Version           : WinNT:3.51
Issue type        : kbprb

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