KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q178123: Multimedia: Video Clips Do Not Play Properly

Article: Q178123
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kbdisplay kbenv kbimu
Last Modified: 06-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Bookshelf 98 for Windows 
- Microsoft Cinemania for Windows, 1992, 1993, 1994, 1995, 1996, 1997 editions 
- Microsoft Encarta 98 Encyclopedia for Windows 
- Microsoft Music Central for Windows, 1996, 1997 edition 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to play a video clip in one of the Microsoft programs listed at
the beginning of this article, you may experience any of the following
symptoms:

- Video playback may be distorted or scrambled.

- Video playback may jump or skip.

- Video playback controls may not be displayed.

- When you open a new video clip, you may see the final frame of the last video
  clip that you played.

- When you use Cinemania or Music Central, when you click a video clip title in
  the Gallery, it may not play automatically.

CAUSE
=====

This behavior can occur for either of the following reasons:

- The Microsoft DirectVideo driver is installed, and your video card does not
  support it. DirectVideo accelerates playback of video clips that use Indeo or
  Cinepak video compression.

- The installation program for your video display card or video capture card
  added legacy support for DCI functions that can conflict with the DCI support
  in Microsoft Windows 95/98.

RESOLUTION
==========

To resolve this issue:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Multimedia.

3. On the Advanced tab or the Devices tab, double-click Video Compression
  Codecs.

4. If DirectVideo Driver (DRAW) appears in the list, double-click it, and then
  click Remove.

5. When you are prompted to remove the DirectVideo driver, click Yes, and then
  click OK until you return to Control Panel.

6. Close Control Panel.

7. Click Start, and then click Run.

8. In the Open box, type "system.ini" (without the quotation marks), and then
  click OK.

9. On the Search menu, click Find.

10. Type "[drivers]" (without the quotation marks), and then click Find Next.

11. In the [drivers] section of the System.ini file, type a semicolon (;) at the
  beginning of the following line

  DCI=<device>

  where <device> is one of the following values:

   - RFMDCI
   - MIRODCI
   - DISPLAY

12. On the Search menu, click Find.

13. Type "[display]" (without the quotation marks), and then click Find Next.

14. In the [display] section of the System.ini file, type a semicolon (;) at the
  beginning of the following line:

  DCI-Support=On

15. On the File menu, click Save.

16. On the File menu, click Exit.

17. Restart the computer.


Additional query words: multi multi-media media mm vfw

======================================================================
Keywords          : kbdisplay kbenv kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbBookshelfSearch kbEncartaEncycSearch kbCineManiaSearch kbBookShelf1998 kbMusicCentral kbEncartaEnCyc1998 kbMusicCentral1996 kbMusicCentral1997
Version           : :
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.