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Q177819: Computer Hangs Starting Encarta Using iNFRA1800 CD-ROM Drive

Article: Q177819
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kb3rdparty kbhw kbHardwarekbfaq
Last Modified: 25-JUL-2001

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The information in this article applies to:

- Microsoft Encarta Encyclopedia 97 Deluxe for Windows 
- Microsoft Encarta 97 Encyclopedia for Windows 
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SYMPTOMS
========

When you attempt to start Microsoft Encarta 97 Encyclopedia for Windows on a
computer using a Creative Labs iNFRA1800 CD-ROM drive, the computer may stop
responding (hang).

CAUSE
=====

This behavior can occur if an outdated version of the Creative Labs iNFRA1800
CD-ROM driver is installed on the computer.

RESOLUTION
==========

To resolve this issue, obtain an updated driver for the Creative Labs iNFRA1800
CD-ROM drive from the following Creative Labs Web site:

  http://www.soundblaster.com/wwwnew/tech/tech.html

For more information about how to contact Creative Labs, query in the Microsoft
Knowledge Base for the following article:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K


The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: multimedia multi-media mmtitles

======================================================================
Keywords          : kb3rdparty kbhw kbHardware kbfaq
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1997 kbEncartaEnCyc1997Del
Version           : WINDOWS:
Issue type        : kbprb

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