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Q177807: XADM: Online Backup of the Store or Directory May Stop

Article: Q177807
Product(s): Microsoft Exchange
Version(s): winnt:5.0 SP1
Operating System(s): 
Keyword(s): exc5sp1
Last Modified: 22-DEC-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.0 SP1 
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SYMPTOMS
========

Any backup program that uses the Microsoft Exchange Backup Extensions to perform
an online backup of the information store or the directory may stop responding
with an Access Violation into Dr. Watson.

CAUSE
=====

The Exchange Backup Extensions are looking for available TCP/IP Socket addresses
to perform the backup. This seems to only happen on a local backup. Remote
backups of the information store or the directory are successful.

WORKAROUND
==========

To work around this problem, back up the information store and the directory
from a remote location.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.0. This problem has been corrected in the Post-SP2 fix for Microsoft
Exchange Server version 5.0. For information on obtaining the Service Pack,
query on the following word in the Microsoft Knowledge Base (without the
spaces):

  S E R V P A C K

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version
5.5. This problem has been corrected in the latest U.S. Service Pack for
Microsoft Exchange Server version 5.5. For information on obtaining the Service
Pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):

  S E R V P A C K


MORE INFORMATION
================

If you have the proper Windows NT and Exchange debug symbols installed, you will
see the follow information in a DRWTSN32.LOG that is created by the Dr. Watson
Application Debugger:

  FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
  00000010 00000000 00000000 00000000 00000000 00000000
  edbbcli!HrClnSockAddrFromSocket


Additional query words:

======================================================================
Keywords          : exc5sp1 
Technology        : kbExchangeSearch kbZNotKeyword2 kbExchange500SP1
Version           : winnt:5.0 SP1
Issue type        : kbprb
Solution Type     : kbfix

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