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Q177772: XADM: Removing Stranded Mailboxes In Mailbox Resources

Article: Q177772
Product(s): Microsoft Exchange
Version(s): WINDOWS:4.0,5.0,5.5
Operating System(s): 
Keyword(s): 
Last Modified: 19-MAR-1999

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The information in this article applies to:

- Microsoft Exchange Server, versions 4.0, 5.0, 5.5 
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SUMMARY
=======

In certain situations, the Mailbox Resources page of the Private Information
Store properties may show entries for mailboxes that are not homed on that
particular server, indicating that there are Information Store objects stranded
on that private information store.

To remove these stranded information objects from the private information store,
perform the following steps:

1. In the Exchange Administrator Program, under Configuration/Servers/<server
  name>/Private Information Store/Mailbox Resources, note the stranded
  mailboxes.

2. Connect the Administrator program to another server in the site.

3. Find one of the affected mailboxes in the Global Address List (or any other
  list) and select it.

4. From the Tools menu, click Move Mailbox, and then select the server
  containing the stranded mailbox object. Click OK.

5. You will then receive a popup displaying the following error message:

  A duplicate mailbox was found due to problems during a Move Mailbox
  procedure. The duplicate mailbox has been deleted. Try again later.

  Microsoft Exchange Information Store
  ID no: c1040b00

  Click the OK button on the popup to remove the error message.

6. The stranded object will then be removed from the information store and will
  not appear in the Mailbox Resources page.

7. Repeat steps 3 through 6 for every stranded mailbox that you noted in step 1.

MORE INFORMATION
================

This problem can occur when mailboxes are moved to another server and then an
old version of the private information store is restored to the original server.
In this case, the Information Store objects for the moved mailboxes remain on
the original server.

This problem has also occurred when the Move Mailbox function has failed midway
during the move process.

Additional query words: multiple duplicate stranded mailbox

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Keywords          :  
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version           : WINDOWS:4.0,5.0,5.5
Issue type        : kbinfo

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