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Q177672: "Fatal Exception 0E" Error Message When Running McAfee VirusScan

Article: Q177672
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 95
Operating System(s): 
Keyword(s): kbdisplay kberrmsg osr2 win95
Last Modified: 13-JUN-2001

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The information in this article applies to:

- Microsoft Windows 95 
- Microsoft Windows 95 OEM Service Release, version 2.0 
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SYMPTOMS
========

When McAfee VirusScan95 with VShield scanning software detects a virus on your
computer, you may receive the following error message:

  A fatal exception 0E has occurred at 0028:C0003C72 in VXD VMM(01) + 00002C72.
  The current application will be terminated.

NOTE: In addition to this error message, your computer may stop responding (hang)
or restart when a virus is detected.

CAUSE
=====

This behavior can occur if your video adapter uses the Tseng Labs ET6000 chip
set.

RESOLUTION
==========

Upgrade to Release 6, version 4.03.4800 or later of the Tseng Labs ET6000 video
adapter driver for Windows 95. To obtain this driver, contact Tseng Labs.

MORE INFORMATION
================

When McAfee VirusScan95 detects a virus, it switches to MS-DOS mode. The video
adapter drivers for the Tseng Labs ET6000 chip set do not handle this change
correctly.

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: display

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Keywords          : kbdisplay kberrmsg osr2 win95 
Technology        : kbWin95search kbOPKSearch kbWin95
Version           : :95

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