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Q177664: Stop 0x0000000A in Netbt.sys When Shutting Down

Article: Q177664
Product(s): Microsoft Windows NT
Version(s): winnt:3.51,4.0
Operating System(s): 
Keyword(s): 
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server versions 3.51, 4.0 
- Microsoft Windows NT Workstation versions 3.51, 4.0 
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SYMPTOMS
========

When you shut down your system, you may get following blue screen error
message:

  STOP 0x0000000A ( 0x00000140, parameter, parameter, parameter)
  IRQL_NOT_LESS_OR_EQUAL ***Address xxxxxxxx has base at xxxxyyyy -
  NETBT.SYS

CAUSE
=====

There is a small timing window in NETBT that can sporadically cause this error.

RESOLUTION
==========

To resolve this problem, apply the fix mentioned below.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This
problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack.
For information on obtaining the service pack, query on the following word in
the Microsoft Knowledge Base:

SERVPACK

Microsoft has confirmed this to be a problem in Windows NT version 3.51. A
supported fix is now available, but has not been fully regression tested and
should be applied only to systems experiencing this specific problem. Unless you
are severely impacted by this specific problem, Microsoft recommends that you
wait for the next Service Pack that contains this fix. Contact Microsoft
Technical Support for more information.


Additional query words:

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT400search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS351search
Version           : winnt:3.51,4.0
Issue type        : kbbug

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