Q177448: Bookshelf Err Msg: Setup Caused an Invalid Page Fault…

Article: Q177448
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:98
Operating System(s): 
Keyword(s): kbenv kberrmsg kbmm kbsetup kbimu
Last Modified: 15-AUG-1999

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The information in this article applies to:

- Microsoft Bookshelf 98 for Windows 
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SYMPTOMS
========

When you attempt to install Microsoft Bookshelf 98 for Windows, you may receive
the following error message:

  Setup caused an invalid page fault in module Kernel32.dll.

When you click OK or Close, your computer may stop responding (hang).

CAUSE
=====

This behavior can occur if the Bookshelf Setup program cannot update the Windows
registry.

RESOLUTION
==========

To resolve this issue, remove and reinstall Bookshelf 98. To do so, use the
following steps:

1. Click Start, and then click Run.

2. In the Open box, type the following line, and then click OK:

     winfile.exe

3. On the File menu, click Search.

4. In the Search For box, type "install.log" (without the quotation marks).

5. In the Start From box, type the following line, and then click OK

     c:\ 

  where C is the letter of the hard drive where Bookshelf is installed.

6. Note the path for the Install.log file that appears in the Search Results
  window, and then close File Manager.

7. Insert the Bookshelf CD-ROM into your CD-ROM drive. Press and hold down the
  SHIFT key when you insert the CD-ROM to prevent the Bookshelf Setup program
  from starting automatically.

8. Click Start, and then click Run.

9. In the Open box, type the following line, and then click OK

     d:\apps\unwise.exe <install path>

  where D is the drive letter of your CD-ROM drive, and <install path> is
  the path to the Install.log file you obtained in step 4. The line should
  appear similar to the following:

     d:\apps\unwise.exe c:\progra~1\micros~5\booksh~1\install.log

10. Click Automatic, click Next, and then click Finish.

11. Click Start, and then click Run.

12. In the Open box, type the following line, and then click OK

     d:\setup.exe

  where D is the drive letter of your CD-ROM drive.

13. Follow the instructions on the screen to reinstall Bookshelf 98.

Additional query words: 98 multi media multimedia multi-media mmtitles

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Keywords          : kbenv kberrmsg kbmm kbsetup kbimu 
Technology        : kbHomeMMsearch kbBookshelfSearch kbBookShelf1998
Version           : WINDOWS:98
Issue type        : kbprb

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