Q177268: XADM: Information Store Stops When Decoding Inbound TNEF Propert
Article: Q177268
Product(s): Microsoft Exchange
Version(s): winnt:5.0,5.5
Operating System(s):
Keyword(s): exc5 exc55
Last Modified: 22-DEC-1999
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The information in this article applies to:
- Microsoft Exchange Server, versions 5.5, 5.0
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SYMPTOMS
========
The Microsoft Exchange Server information store may unexpectedly terminate with
an access violation. If Windows NT Server and Microsoft Exchange Server symbols
are installed and correct, the drwtsn32.log produced may look similar to the
following:
State Dump for Thread Id 0xfd
eax=00000000 ebx=00000001 ecx=00000001 edx=011d1458 esi=8004010d
edi=011d145c
eip=0050304a esp=06a0f550 ebp=06a0f658 iopl=0 nv up ei pl nz na
pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000
efl=00000202
function: CMDBMessage::HrSetRTFBodyTag
00503030 83f801 cmp eax,0x1
00503033 8bf8 mov edi,eax
00503035 1bc0 sbb eax,eax
00503037 250e000780 and eax,0x8007000e
0050303c 750e jnz
CMDBMessage::HrSetRTFBodyTag+0x4c (0050304c)
0050303e 8bcb mov ecx,ebx
00503040 c1e902 shr ecx,0x2
00503043 f3a5 rep movsd ds:8004010d=????????
es:011d145c=011d1b98
00503045 8bcb mov ecx,ebx
00503047 83e103 and ecx,0x3
FAULT ->0050304a f3a4 rep movsb ds:8004010d=??
es:011d145c=98
0050304c 5f pop edi
0050304d 5e pop esi
0050304e 5b pop ebx
0050304f c20400 ret 0x4
00503052 cc int 3
00503053 cc int 3
00503054 cc int 3
00503055 cc int 3
00503056 cc int 3
00503057 cc int 3
00503058 cc int 3
*----> Stack Back Trace <----*
FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
06a0f558 00502d7b 8004010d 06a0f658 011d4e7c 011d49cc
store!CMDBMessage::HrSetRTFBodyTag (FPO: [1,0,3])
06a0f57c 00502ad1 06a0f59c 011d4e7c 000000c0 011d49cc
store!CMAPIMessage::HrProcessPropSet (FPO: [EBP 0x06a0f658] [2,3,4])
06a0f654 00502a0c 0000000c 011d4e7c 011d49fc 011dc05c
store!CMAPIMessage::HrProcessInboundProps (FPO: [EBP 0x000000c0] [2,47,4])
06a0f674 00502e06 011d49cc 0000000c 011dc05c 06a0f69c
store!CMAPIMessage::SetProps (FPO: [EBP 0x011d49fc] [4,1,4])
06a0f6c0 004f5725 00000000 0000000c 011dc05c 06a0f720 store!HrCommitLast
(FPO: [EBP 0x011d49fc] [6,10,4])
06a0f738 004f50e3 ffffffff 00000000 00405058 00000000
store!HrExtractProperties (FPO: [EBP 0x00000000] [4,19,4])
06a0f75c 004fef0d 011d49fc 00000002 00405058 00000000
store!TNEF_ExtractProps (FPO: [EBP 0x011d1534] [4,0,4])
06a0f798 004e6601 011dd2b4 011d9eec 00000000 00405e08
store!CmnBptMessage::hrExtractTNEF (FPO: [EBP 0x077ddcc4] [2,6,4])
06a0f7bc 004d6cd3 011dd2b4 011d9eec 011ddb4c 00000000
store!CmcvtrBptEnd::hrExtract (FPO: [EBP 0x00000000] [5,2,4])
06a0f7ec 004e64b4 06a0f800 00000000 06a0f800 00000000
store!CINETextr::hrExtract (FPO: [EBP 0x06a0f830] [3,2,4])
06a0f800 004e6456 00000000 077d08ec 00405ec8 00000000
store!CConvertStream::HrFlush (FPO: [0,1,0])
06a0f830 004e62da 011c5e1c 00000000 00000000 077d08ec
store!CConvertStream::Commit
06a0f84c 0047164b 011d7cdf 00000dfe 00000f29 011d7bb4
store!CSTREAM::HrCommit (FPO: [2,1,3])
06a0f874 00471515 00000dfe 011d7cdf 06a0f89c 00000001
store!EcWriteStreamOp (FPO: [EBP 0x00000f29] [4,3,4])
06a0f89c 0040f3eb 00000001 0000002e 00000001 06a0f948
store!EcWriteStream (FPO: [EBP 0x011e9a74] [3,1,4])
06a0f90c 0040ec1e 06a0f928 00001200 06a0f92c 06a0fb38 store!EcRpc (FPO:
[EBP 0x06a0f948] [2,20,4])
06a0f928 77e11841 001720b0 011d7bb4 00173f30 00001200 store!EcDoRpc
(FPO: [4,1,3])
06a0f948 77e52265 0040ebe0 06a0fb3c 00000004 06a0fb50
rpcrt4!WMSG_BINDING_HANDLE::AllocateCCall [omap] (FPO: Non-FPO [4,6,3])
06a0f964 77e52236 0040ebe0 06a0fb3c 00000004 ffffffff
rpcrt4!DG_CASSOCIATION::`vftable' [omap]
06a0fc28 77e51f9e 00000000 00000000 06a0fe08 06a0fc40
rpcrt4!DG_BINDING_HANDLE::`vftable' [omap]
06a0fc7c 77e11122 00410230 06a0fe08 06a0fdc4 00000000
rpcrt4!TRANS_CCONNECTION::`vftable' [omap]
06a0fcd0 77e112fb 06a0fe08 00000000 06a0fdc4 00166d18
rpcrt4!RPC_INTERFACE::DispatchToStubWorker [omap] (FPO: Non-FPO [3,14,3])
06a0fcf0 77e119cf 06a0fe08 00000000 06a0fdc4 06a0fe68
rpcrt4!NdrClientInitializeNew [omap]
06a0fdc8 77e12b98 00143b60 06a0fe68 06a0fe08 06a0fe3c
rpcrt4!WMSG_CASSOCIATION::FreeCCall [omap] (FPO: [EBP 0x00000000] [1,0,4])
06a0fe40 77e15fff 00143b60 06a0fe68 00000000 00166c70
rpcrt4!WMSG_ADDRESS::DealWithLRPCRequest [omap] (FPO: Non-FPO [4,19,3])
06a0ff90 77e162f0 77e163e5 0014b4e8 06a0ffec 00000000
rpcrt4!RpcBindingFromStringBindingW [omap] (FPO: Non-FPO [2,2,3])
CAUSE
=====
During decoding of an inbound SMTP message that includes TNEF content, a disk
full condition is hit (MAPI_E_DISK_FULL. 0x8004010d), and the error code is
passed to the information store through TNEF. The IMAIL wrapper in the
information store does pre-processing of the TNEF properties and does not check
for errors in them, so it encounters the error code and crashes.
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.0. This problem has been corrected in the latest U.S. Service Pack for
Microsoft Exchange Server version 5.0. For information on obtaining the Service
Pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):
S E R V P A C K
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version
5.5. This problem has been corrected in the latest U.S. Service Pack for
Microsoft Exchange Server version 5.5. For information on obtaining the Service
Pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):
S E R V P A C K
Additional query words: crash hang GPF general protection fault
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Keywords : exc5 exc55
Technology : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2
Version : winnt:5.0,5.5
Issue type : kbbug
Solution Type : kbfix
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