KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q177249: ADIC Tape Drive Detected and Installed as Quantum 7000

Article: Q177249
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0
Operating System(s): 
Keyword(s): kbsetup
Last Modified: 09-AUG-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to install the external ADIC DS9700D tape drive, Windows NT may
detect the unit as a Quantum DLT 7000 tape device and load the corresponding
driver (Dlttape.sys) contained on the Windows NT installation compact disc.
After you restart the computer, the following error message may occur:

  DLT tape device could not be found.

NOTE: Control Panel, tape devices will show the DLT tape drive as installed.

CAUSE
=====

The Dlttape.sys driver supplied with Windows NT 4.0 does not support the ADIC
DS9700D tape drive.

RESOLUTION
==========

Go to the following location to download Jan97nt.exe, which contains an updated
Dlttape.sys driver for the ADIC DS9700D tape device:

http://www.legato.com/cgi-bin/devsup.pl?NT/4.3b

The Jan97nt.exe file expands to five files. An explanation of these files is in
the Readme.4.3b file located on the same page. Replace the Dlttape.sys file in
the %systemroot%\system32\drivers folder with the one you just downloaded and
extracted.

Tape drives with updated firmware may require the latest DLT7000.sys driver from
Quantum. If you have a Compaq computer, obtain SP4429 from Compaq.

NOTE: Because Web sites are constantly updated, the site address may change
without notice. If this occurs, please contact the manufacturer directly.


Additional query words: hang tapes working backup restore
======================================================================
Keywords          : kbsetup 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : WinNT:4.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.