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Q177202: Installing WinNT SPs with Compaq’s SSD and Insight Mgr

Article: Q177202
Product(s): Microsoft Windows NT
Version(s): WINDOWS:2000; winnt:3.5,3.51,4.0
Operating System(s): 
Keyword(s): kb3rdparty kbOSWin2000
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0 
- Microsoft Windows NT Server versions 3.5, 3.51, 4.0 
- Microsoft Windows 2000 Advanced Server 
- Microsoft Windows 2000 Datacenter Server 
- Microsoft Windows 2000 Server 
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SUMMARY
=======

Conflicts may exist with certain files between Microsoft Windows NT service
packs, Compaq's Insight Manager and Compaq's Support Software Diskettes (SSD).
This article discusses the recommended method for installing these updates.

MORE INFORMATION
================

NOTE: Before you use the following steps, you should read the Compaq Customer
Advisory at the following Compaq Web site:

  http://www.compaq.com/support/techpubs/customer_advisories/EM981202_CW02_6.html

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

You should also refer to the following article in the Microsoft Knowledge Base:

  Q244984 Event ID 7026 after Installing Compaq SSD Version 2.1x

Use the following installation order when working with a computer that is using
Insight Manager:

1. Install all required services before installing Insight Manager or a Windows
  NT service pack.

2. Before restarting the computer, apply the latest Windows NT Service Pack. (To
  run a service pack and prevent the computer from rebooting automatically, run
  Update.exe and use the -z switch (for example, "update.exe -z" (without the
  quotation marks).)

3. Before restarting the computer, apply the appropriate SSD from Compaq.

4. Restart the computer.

5. Install Insight Manager from Compaq.

In cases where new services need to be added that were not installed initially,
repeat steps 2-5 to ensure the server has the latest files. See the service pack
Readme file for more information about specific issues that relate to installing
Windows NT service packs.

The Compaq Insight Manager is manufactured by Compaq, a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this products'
performance or reliability.

Additional query words: snmp

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Keywords          : kb3rdparty kbOSWin2000 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000DataServ kbwin2000DataServSearch kbwin2000Serv kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbwin2000ServSearch kbwin2000Search kbWinNTS351search kbWinNTS350search kbWinAdvServSearch kbWinDataServSearch
Version           : WINDOWS:2000; winnt:3.5,3.51,4.0
Issue type        : kbinfo

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