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Q177038: Sounds Are Choppy or Not Played in Encarta and My Personal Tutor

Article: Q177038
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:1.0; :
Operating System(s): 
Keyword(s): kb3rdparty kbsound kbimukbfaq
Last Modified: 11-JUN-2002

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The information in this article applies to:

- Microsoft Bookshelf 99 
- Microsoft Encarta 98 Encyclopedia for Windows 
- Microsoft Encarta Encyclopedia 99 
- Microsoft Encarta Africana 
- Microsoft My Personal Tutor: Sam's Hide and Seek Adventure, version 1.0 
- Microsoft My Personal Tutor: Sky's Space Station Voyage, version 1.0 
- Microsoft My Personal Tutor: Turru's Daring Sea Quest, version 1.0 
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

  Q256986 Description of the Microsoft Windows Registry

SYMPTOMS
========

When you attempt to play an animation with sound or a pronunciation in one of
the Microsoft programs listed earlier in this article, you may experience one of
the following symptoms:

- Sounds may not play.

- Sounds may be broken up or choppy.

- Introductory sounds may be broken up or choppy.

- Introductory sounds may be scratchy.

- You may receive on of the following error messages:

  - MMSYSTEM 320: All wave devices that can play files in this format are in
  use. Try again when the wave device is free.

  - Your sound card is in use by another application; try again when the sound
  card is available.

When you play a sound or video clip, sounds play correctly.

NOTE: When you play a sound or video clip in Microsoft Encarta Africana, sounds
may not be played.

CAUSE
=====

This behavior can occur if RSX 3D Audio is installed on your computer. RSX 3D
Audio is installed with some VRML browsers and 3D animation programs.

RESOLUTION
==========

To resolve this issue, configure RSX 3D Audio to work with the Microsoft
programs listed earlier in this article. To do this, follow these steps:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.

1. Use Registry Editor to open the following registry key:

     HKEY_LOCAL_MACHINE\SOFTWARE\Intel\Realistic Sound Experience\2.0

2. Modify the value data of the Device Type value to "wave" (without the
  quotation marks).

3. Quit Registry Editor, and then restart the computer.

If these steps do not resolve the issue, remove RSX 3D Audio from your computer.
To do this, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. On the Install/Uninstall tab, click Intel RSX 3D, and then click Add/Remove.

4. When you are prompted to remove Intel RSX 3D, click Yes.

5. Click OK, and then close Control Panel.

To delete any copies of the Rsx.dll file remaining on your computer, follow these
steps:

1. Click Start, point to Find, and then click Files Or Folders.

2. In the Named box, type "rsx.dll" (without the quotation marks).

3. Click Find Now.

4. In the list of found files, right-click the Rsx.dll file, and then click
  Delete. Repeat this step to delete any other copies of the Rsx.dll file that
  remain on your computer.

STATUS
======

This problem was corrected in Microsoft Bookshelf 2000.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

As of February 1, 1999, Intel turns over all development, support, and licensing
for RSX 3D to RAD Game Tools. Inc. For more information about RSX 3D, please see
the following RAD Game Tools Web site:

  http://www.radgametools.com/rsxmain.htm

Additional query words: 1.00 mskids multi multi-media media mm mpt rxs stutter static garbled

======================================================================
Keywords          : kb3rdparty kbsound kbimu kbfaq
Technology        : kbHomeProdSearch _IKkbbogus kbHomeMMsearch kbEncartaSearch kbZNotKeyword kbKidsSearch kbBookshelfSearch kbEncartaEncycSearch kbMPTSam kbMPTSky kbMPTTurru kbBookShelf1999 kbEncartaEnCyc1999 kbEncartaAfricana300 kbEncartaEnCyc1998
Version           : WINDOWS:1.0; :
Issue type        : kbprb

=============================================================================

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