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Q176961: SMS: Wuser32 Fails to Initiate Administrator Quick Viewer

Article: Q176961
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbtshoot smsremtshoot kbRemoteProg
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

During a remote control session, if the Windows NT client being remote
controlled is rebooted using a method other than the Reboot button under Help
Desk, the Systems Management Server Administrator Quick Viewer window does not
appear after the remote control session is re-established. The current status
under Help Desk will show Viewing ... Done. A second attempt returns the
message:

  Cannot establish a security context with this client

When the client is rebooted again, Windows NT gives the message:

  Help Desk options program is not responding Cancel Wait End

The default values for the Help Desk settings are set properly.

WORKAROUND
==========

To successfully restart a client computer during a Remote Control session, only
reboot the client from within the Quick Viewer window.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. We are researching this problem and will post new information here
in the Microsoft Knowledge Base as it becomes available.


Additional query words: prodsms smsremtshoot

======================================================================
Keywords          : kbtshoot smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbbug

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