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Q176952: XFOR: Store Fails to Deliver Auto-Generated Messages

Article: Q176952
Product(s): Microsoft Exchange
Version(s): 5.0 5.5
Operating System(s): 
Keyword(s): 
Last Modified: 15-MAR-1999

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The information in this article applies to:

- Microsoft Exchange Server, versions 5.0, 5.5 
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SYMPTOMS
========

Automatically generated messages from an Australian X.400 ADMD are not delivered
correctly to Microsoft Exchange Server. The messages are received by the
Microsoft Exchange Message Transfer Agent (MTA) but are not received by the end
user. The following Event IDs will be logged in the Windows NT Server Event
Viewer Application log:

  Event ID:    296
  Source:      MSExchangeMTA
  Type:        Information
  Category:    X.400 Service
  Description: The message C=au;A=otc;P=;L=97082616584041+20201E53 (object
  ID: 06000058) has been successfully converted from content type 56010A00
  to content type 2A864886F7140501. [MTA DISP:FANOUT 11 112] (10)

  Event ID:    2025
  Source:      MSExchangeIS Private
  Type:        Information
  Category:    Transport Delivering
  Description: The delivery of a message failed due to error 00000BB8. A
  non- delivery report is being sent to the message's originator.

  Event ID:    270
  Source:      MSExchangeMTA
  Type:        Information
  Category:    X.400 Service
  Description: A permanent error has occurred with Entity
  /O=ORG/OU=ORGUNIT/CN=CONFIGURATION/CN=SERVERS/CN=SERVERNAME/CN=MICROSOFT
  PRIVATE MDB.  Entity is a Message  Object is a Normal Priority Message.
  Object: 06000058. Message ID: C=au;A=otc;P=;L=97082616584041+20201E53
  Content length: 500, External Trace information (first 100 bytes) =
  3029630F610413026175620513036F74631300311680113937303832363136353834302B
  3130
  30308201003080638061801302415500006280130874656C656D656D6F00001308626870
  6D65 6C30340000318080113937303832363138303033392B3130, PDU dump
  reference 3839 [MTA SUBMIT 16 74] (14)

  Event ID:    290
  Source:      MSExchangeMTA
  Type:        Warning
  Category:    X.400 Service
  Description: A non-delivery report (reason code transfer-failure and
  diagnostic code invalid-arguments) is being generated for message
  C=au;A=otc;P=;L=97082616584041+20201E53. It was originally destined for
  DN:/o=ORG/ou=ORGUNIT/cn=RECIPIENTS/cn=WDCOOB<A7>C=AU;A=TELEMEMO;P=PRMD;O=OR
  G; S=Surname;G=GivenName;I=Init; (recipient number 1), and was to be
  redirected to . [MTA DISP:RESULT 21 136] (12)

CAUSE
=====

These messages are rejected by the Exchange Server because the transmitting
system is including a null PRMD entry in the MTSID field of the message. If a
PRMD field is present, this field should between 1 and 16 characters, not null.
Since the PRMD specified by Telstra does not confirm to this, the message
results in an NDR.

MORE INFORMATION
================

The X.400 ADMD in this case is TELEMEMO (or OTC) in Australia. Messages sent
to:

  C=AU;A=OTC;P=ENHANCED;O=Operations;S=AutoReply

should result in a message being returned to the original sender from the Auto
Reply account. Similar automatically generated messages should result when
sending a Telex message through this ADMD's system. Neither of these messages
are delivered to an Exchange user.

STATUS
======

While Microsoft believes this to be a conformance issue with the X.400 Service
provider, a workaround has been made available for Exchange Server versions 5.0
and 5.5

This problem has been corrected in the latest U.S. Service Pack for Microsoft
Exchange Server version 5.5. For information on obtaining the Service Pack,
query on the following word in the Microsoft Knowledge Base (without the
spaces):

  S E R V P A C K


Additional query words: 5.00 SP1 X.400 Telstra OTC STORE MTA AUTO REPLY
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Keywords          :  
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2
Version           : 5.0 5.5
Issue type        : kbbug
Solution Type     : kbfix

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