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Q176925: Multimedia Err Msg: Cannot Load Msreftl.dll

Article: Q176925
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kberrmsg kbsetup kbimu
Last Modified: 18-DEC-1999

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The information in this article applies to:

- Microsoft Bookshelf 98 for Windows 
- Microsoft Encarta 98 Encyclopedia for Windows 
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SYMPTOMS
========

When you attempt to install one of the programs listed at the top of this
article, you may receive the following error message:

  Cannot load Msreftl.dll.

When you click OK, Setup terminates and you are returned to Windows.

CAUSE
=====

This behavior can occur if the Msreftl.dll file is damaged.

RESOLUTION
==========

To resolve this issue, delete the Msreftl.dll file. To do so, use the following
steps:

1. Click Start, point to Find, and then click Files Or Folders.

2. In the Named box, type "msreftl.dll" (without the quotation marks), and then
  click Find Now.

3. In the list of found files, right-click the Msreftl.dll file, and then click
  Delete.

4. Close the Find: Files Named Msreftl.dll window.

After you complete these steps, you should be able to install the program
normally.


Additional query words: 98 multi media multimedia multi-media mmtitles

======================================================================
Keywords          : kberrmsg kbsetup kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbBookshelfSearch kbEncartaEncycSearch kbBookShelf1998 kbEncartaEnCyc1998
Version           : WINDOWS:
Issue type        : kbprb

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