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Q176846: Encarta Encyclopedia Does Not Recognize the Second CD-ROM

Article: Q176846
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbenv kbhw kbmm kbHardwarekbfaq
Last Modified: 25-JUL-2001

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The information in this article applies to:

- Microsoft Encarta 97 Encyclopedia for Windows 
- Microsoft Encarta Encyclopedia 97 Deluxe for Windows 
- Microsoft Encarta 98 Encyclopedia for Windows 
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SYMPTOMS
========

While you are using Microsoft Encarta Encyclopedia for Windows, Encarta
Encyclopedia may prompt you to insert the second CD-ROM. When you insert the
second CD-ROM and click OK, Encarta Encyclopedia may continue to prompt you to
insert the second CD-ROM.

CAUSE
=====

This behavior can occur if you are using a real-mode CD-ROM driver. Many
real-mode CD-ROM drivers are unable to automatically detect when you insert a
different CD-ROM.

RESOLUTION
==========

To resolve this issue, contact your hardware manufacturer to inquire about
obtaining a 32-bit (protected-mode) driver for your CD-ROM drive.

Additional query words: 1997 98 multi media multimedia multi-media mmtitles kbimu mm

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Keywords          : kbenv kbhw kbmm kbHardware kbfaq
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1997 kbEncartaEnCyc1997Del kbEncartaEnCyc1998
Version           : WINDOWS:
Issue type        : kbprb

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