KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q176837: Bookshelf 98: Computer Stops Responding When Searching Online

Article: Q176837
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kb3rdparty kbmm kbui kbimukbfaq
Last Modified: 07-APR-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Bookshelf 98 for Windows 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you click any button on the Go Online tab in Microsoft Bookshelf 98, your
computer may seem to stop responding (hang).

CAUSE
=====

This behavior can occur if Netscape Communicator 4.0 is your default Web
browser. Netscape Communicator may not open in the foreground when the program
starts.

RESOLUTION
==========

To resolve this issue, click Netscape Communicator on the taskbar to bring the
Web browser window to the foreground.

MORE INFORMATION
================

If Netscape Communicator does not appear on the taskbar, please see the
following article in the Microsoft Knowledge Base:

  Q176831 Multimedia: Computer Stops Responding When Accessing Web Links

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: 98 multi media multimedia multi-media mmtitles focus crash bomb freeze communicate kbimu

======================================================================
Keywords          : kb3rdparty kbmm kbui kbimu kbfaq
Technology        : kbHomeMMsearch kbBookshelfSearch kbBookShelf1998
Version           : WINDOWS:
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.