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Q176375: XFOR: CCMC Shuts Down and Logs Events 82 and 83

Article: Q176375
Product(s): Microsoft Exchange
Version(s): 5.0
Operating System(s): 
Keyword(s): 
Last Modified: 14-MAR-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.0 
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SYMPTOMS
========

The Microsoft Exchange Server Connector for Lotus CC-Mail (CCMC) logs the
following events in the Windows NT Event Viewer:

  Event ID 82
  An exception has occurred. The information is as follows:
  Exception code c0000005. Exception flags: 0. Exception address 2e3d3d3d.
  Number of parameters: 2. Exception information 0 2e3d3d3d.

  Event ID 83:
  The exception UNKNOWN was caught in function dwCCExport.

These errors repeat 25 times, until the following event is logged:

  Event ID 85:
  The maximum number the thread restarts has been reached and the Microsoft 
  Exchange Connector for Lotus cc:Mail will be shutdown. Try restarting the
  Microsoft Exchange Connector for Lotus cc:Mail service.

Restarting the CCMC does not resolve the problem. Moving the contents of
\EXCHSRVR\CCMCDATA\EXPORT to another directory allows the CCMC to restart.

CAUSE
=====

The file created by Export contains an illegal section name that is not handled
properly by the CCMC.


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.0. This problem has been corrected in the latest U.S. Service Pack for
Microsoft Exchange Server version 5.0. For information on obtaining the Service
Pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):

  S E R V P A C K

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Keywords          :  
Technology        : kbExchangeSearch kbExchange500 kbZNotKeyword2
Version           : 5.0
Issue type        : kbbug
Solution Type     : kbfix

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