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Q176240: XWEB: Cannot Log On to OWA If Alias Contains Double Quotes

Article: Q176240
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.0,5.5
Operating System(s): 
Keyword(s): kbusage
Last Modified: 14-MAR-1999

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The information in this article applies to:

- Microsoft Outlook Web Access, version 5.5 
- Microsoft Exchange Active Server Components, version 5.0 
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SUMMARY
=======



SYMPTOMS
========

When you are attempting to log on through Microsoft Outlook Web Access (OWA) to
a Microsoft Exchange mailbox that contains double quote marks in the alias name,
such as "James", you may receive one of the following error messages:

  Failed to connect to the Microsoft Exchange Server, <servername>

-or-

  Internet Explorer cannot open the Internet site
  http://<servername>/exchange/LogonFrm.asp?isnewwindow=0&mailbox=%22<user
  name>%22.
  The operation completed successfully.

CAUSE
=====

It is possible to create a mailbox alias that contains double quotes using the
Microsoft Exchange Administrator program. The Microsoft Exchange and Microsoft
Outlook clients are capable of opening a mailbox with this type of alias.
However, Outlook Web Access and Active Server Components do not support this and
will fail with one of the errors stated above.

Additional query words: 5.01

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Keywords          : kbusage 
Technology        : kbOutlookSearch kbZNotKeyword6 kbExchangeSearch kbZNotKeyword2 kbOWASearch kbOWA550 kbExchangeActiveServComp500
Version           : WINDOWS:5.0,5.5

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