KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q176064: Cannot Change the Default MSN E-mail Program to Outlook 97

Article: Q176064
Product(s): The Microsoft Network
Version(s): WINDOWS:2.5,2.51,2.52,2.6,5.0,97
Operating System(s): 
Keyword(s): kbenv kbmsnkbfaq
Last Modified: 11-JUN-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- MSN versions 2.5, 2.51, 2.52, 2.6, 5.0 
- Microsoft Outlook 97 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you set your default e-mail program as Microsoft Outlook on the Programs
tab in the Internet Properties dialog box, Microsoft Outlook Express may
continue to open when you attempt to send or receive e-mail on MSN, The
Microsoft Network.

CAUSE
=====

Outlook Express may still be set as the default MSN e-mail program.

RESOLUTION
==========

To set Outlook 97 as the default MSN e-mail program, follow these steps:

1. Sign in to MSN.

2. Connect to the following MSN Web site:
  http://memberservices.msn.com/supportandhelp/msnfaqs/faq/mail/Ol97/OL9702.htm
  or go to the following links to download the IMEP directly:

  http://fdl.msn.com/public/setup/components/outlimep.exe

  http://fdl.msn.com/public/setup/components/setimep.exe

3. Follow the instructions on the screen to install and configure the Internet
  Mail Enhancement Pack (IMEP) for Outlook 97.

4. Complete all the steps listed on this Web site.


MORE INFORMATION
================

For more information about installing the Internet Mail Enhancement Patch, see
the following article in the Microsoft Knowledge Base:

  Q174062 Internet Mail Enhancement Patch Needed to Use OL 97 With MSN

WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.

This issue can also occur if the Windows registry contains incorrect information.
To resolve this issue follow these steps.

To set Microsoft Outlook 97 as the default MSN e-mail program, use Registry
Editor to locate the Client value setting in the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\MSN\Mail

Change the Client value setting to Microsoft Outlook.

Additional query words: msnet msnetwork microsoft-net imep outexw95

======================================================================
Keywords          : kbenv kbmsn kbfaq
Technology        : kbOutlookSearch kbMSNSearch kbOutlook97Search kbZNotKeyword3 kbMSN500 kbMSN252 kbMSN251 kbMSN260 kbMSN250
Version           : WINDOWS:2.5,2.51,2.52,2.6,5.0,97
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.