KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q175968: XCLN: Windows 3.x Client Fails to Send to SMTP Address

Article: Q175968
Product(s): Microsoft Exchange
Version(s): WinNT:5.0
Operating System(s): 
Keyword(s): 
Last Modified: 13-MAR-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Windows 3.x client, version 5.0 
-------------------------------------------------------------------------------


SYMPTOMS
========

The Microsoft Exchange Windows 3.x client will not be able to send a message to
an SMTP address. When you try to resolve the address, you will see the following
error message:

  The action could not be completed.

When you try send the message, you will see the following error message:

  The item could not be sent. The client operation failed.

CAUSE
=====

The Microsoft Exchange Windows 3.x client is attempting to locate the name in
the Global Address List (GAL) and is failing when passed a container type that
is not expected. The problem occurs on Microsoft Exchange Servers that contain a
large number of containers (approximately 200+ depending on size of the
container's MAPI properties and their nesting level).

WORKAROUND
==========

The resolution of the name is successful if you use the one-off syntax. For
example:

  [SMTP:User@Company.com]

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft Exchange Windows
3.x client, version 5.0.


A supported fix is now available, but has not been fully regression-tested and
should be applied only to systems experiencing this specific problem. Unless you
are severely impacted by this specific problem, Microsoft recommends that you
wait for the next Service Pack that contains this fix. Contact Microsoft
Technical Support for more information.


======================================================================
Keywords          :  
Technology        : kbExchangeSearch kbExchange500 kbExchangeClientSearch kbZNotKeyword3
Version           : WinNT:5.0
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.