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Q175785: Err Msg: There Was a Problem Logging onto Your Mail Server…

Article: Q175785
Product(s): The Microsoft Network
Version(s): WINDOWS:2.5
Operating System(s): 
Keyword(s): kbenv kberrmsg kbtlc kbmsn
Last Modified: 08-OCT-1999

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The information in this article applies to:

- The Microsoft Network version 2.5 
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SYMPTOMS
========

When you attempt to send or receive e-mail on MSN, The Microsoft Network, using
Microsoft Outlook Express, you may receive repeated Logon - MSN Mail screens. If
you click Cancel, you may receive the following error message:

  There was a problem logging onto your mail server. Your User Name was
  rejected.

CAUSE
=====

Your MSN e-mail account may not be configured to use Secure Password
Authentication.

RESOLUTION
==========

Configure your MSN e-mail account to use Secure Password Authentication. To do
so, use the following steps:

1. Start Outlook Express. If the MSN Sign-In screen appears, click Cancel.

2. On the Tools menu, click Accounts.

3. On the Mail tab, click MSN Mail, and then click Properties.

4. Click the Servers tab.

5. Under Incoming Mail Server, click "Log on using Secure Password
  Authentication."

6. Click OK, and then click Close.

Additional query words: msnet msnetwork microsoft-net m.s.n. outexw95

======================================================================
Keywords          : kbenv kberrmsg kbtlc kbmsn 
Technology        : kbMSNSearch kbMSN250
Version           : WINDOWS:2.5
Issue type        : kbprb

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