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Q175698: XCLN: Exchange Client Top Support Issues and KB Articles

Article: Q175698
Product(s): Microsoft Exchange
Version(s): 3.1,3.11,4.0,5.0,5.5,8.0,8.01,8.02,8.03
Operating System(s): 
Keyword(s): 
Last Modified: 02-FEB-2001

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The information in this article applies to:

- Microsoft Exchange Active Server Components, version 5.0 
- Microsoft Exchange Macintosh client, versions 4.0, 5.0 
- Microsoft Exchange MS-DOS client, versions 4.0, 5.0 
- Microsoft Exchange Windows 3.x client, versions 4.0, 5.0 
- Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0 
- Microsoft Exchange Windows NT client, versions 4.0, 5.0 
- Microsoft Outlook for Macintosh, Exchange Server Edition, version 8.0 
- Microsoft Outlook, Exchange Server Edition, version 8.0, used with:
   - the operating system: Microsoft Windows versions 3.1, 3.11 
- Microsoft Outlook Web Access, version 5.5 
- Microsoft Outlook Web Access, version 5.5 Service Pack 1 
- Microsoft Outlook 97, versions 8.0, 8.01, 8.02, 8.03 
- Microsoft Outlook 98 
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SUMMARY
=======

Listed below are the top issues for the Microsoft Exchange Client Support Team
and troubleshooting information relevant to resolving the issues as of May 1999.

MORE INFORMATION
================

Outlook Web Access (OWA) client keeps prompting with the Logon.asp when I try to open messages in the OWA client.
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  Q216998 XWEB: OWA Logon Screen Displays Again When Opening a Mail Message

My Outlook/Exchange Client cannot connect to the Exchange Server computer.
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  Q155048 XCLN: Troubleshooting Startup of Windows Client Using TCP/IP

  Q162544 Troubleshooting Remote Function of Exchange and Schedule+

  Q174701 XCLN: Troubleshooting RPC Problems for Exchange Clients

Getting synchronization errors 80070005-508-0-324 or 80070005-508-0-322 when trying to synchronize an OST file.
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  Q221238 XADM: OST Sync Fails with 80070005-508-00-324

OWA "ASP0115" errors in the browser.
------------------------------------

NOTE: For this problem, it is best to install Exchange Server 5.5 Service Pack 2
(SP2). All of the hotfixes listed in the following articles are included in
SP2.


  Q184841 XWEB: OWA Add-in Component for IIS May Cause Heap Corruption

  Q196670 XWEB: OWA Causes an Access Violation in MAPI

  Q193557 BUG: Outlook Web Access Stops on Corrupt Calendar Data

  Q193260 XADM: OWA Stops when Replying to Message with Inline Image

  Q193675 XWEB: Bad Error Handling in CfolderRender::put_DataSource Causes OWA
  to Crash

OWA troubleshooter on the Microsoft Web site:

  http://support.microsoft.com/support/exchange/content/whitepapers/owa_tshoot.asp

Opening items or folders in OWA keeps giving me "Unable to Render View."
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  Q184304 XWEB: Outlook Web Access Error Message: Unable to Render View

  Q178154 XWEB: Err Msg: Unable to Render This view424Object Required

OWA troubleshooter on the Microsoft Web site:

  http://support.microsoft.com/support/exchange/content/whitepapers/owa_tshoot.asp

How can I prevent the Internet Explorer icons from showing up on the desktop with my ODK package?
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  Q189729 OL98: ODK: How to Remove the Outlook Express Icon Using ODK

  ftp://ftp.microsoft.com/softlib/mslfiles/ol98qfe2.exe

ODK documentation:

  http://www.microsoft.com/outlook/outlook98/documents/odk/98ch00w.asp

Remote Procedure Call (RPC) connectivity to Exchange Server issues: starting the Outlook/Exchange Client is slow or does not connect successfully.
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  Q162544 Troubleshooting Remote Function of Exchange and Schedule+

  Q174701 XCLN: Troubleshooting RPC Problems for Exchange Clients

  Q163576 XGEN: Changing the RPC Binding Order

  Q155048 XCLN: Troubleshooting Startup of Windows Client Using TCP/IP

  Q167260 XCLN: How to Use RPCPing to Test RPC Communication

  Q152344 XCLN: Winsock Application Starts When Exchange Client Starts

  Q149596 XCLN: Configuring Mac Client for TCP/IP

  Q166665 XCLN: Troubleshooting AppleTalk Connection

Calendaring issues: resource accounts not booking meetings; calendars not displaying/updating any Free/Busy information for a user; and problems importing calendar data.
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  Q180424 OL98: (CW) Direct Booking of Resource Without a Delegate Account

  Q180179 OL98: New Calendar Has Bold Days with No Appointments

  Q182112 OL98: Additional Command-Line Switches

  Q180441 OL98: Error Importing Schedule+ 1.0 (.cal) Files to Outlook

  Q181405 OL98: Converting Schedule+ Files

  Q162990 OL97: Troubleshooting Schedule+ Import Problems

Remote connectivity issues: connecting to the Exchange Server over a firewall; using PPTP; or getting errors when trying to use Outlook/Exchange Client over RAS.
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  Q155831 XADM: Setting TCP/IP Ports for Exchange and Outlook Client
  Connections Through a Firewall

  Q148732 XADM: Setting TCP/IP Port Numbers for Internet Firewalls

  Q189595 PPTP Performance and Security Upgrade for WinNT 4.0 Release Notes

  Q189594 RRAS Upgrade for WinNT Server 4.0 Hotfix Pack 3.0 Release Notes

  Q180979 OL97: Using Outlook with a PPTP Connection

  Q163330 XCLN: Using Open Transport 1.1.2 and MacPPP for the Mac Client

Using OWA through Proxy Server.
-------------------------------

  Q207655 XWEB: Setting Up Web Publishing and OWA Access Through a Proxy

  Q198509 XWEB: 'Unable to get your inbox' Using OWA via Proxy Server

  Q187650 Error: 'Server Returned Invalid or Unrecognized Response'

Additional query words: query Kb hot topics hits faq exclnfaqold 8.5

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Keywords          :  
Technology        : kbHWMAC kbOSMAC kbOutlookSearch kbPTNotAssigned kbExchangeSearch kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 kbOutlookMacSearch
Version           : :3.1,3.11,4.0,5.0,5.5,8.0,8.01,8.02,8.03
Issue type        : kbinfo

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