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Q175577: Music Is Not Played on the MSN On Stage Web Page

Article: Q175577
Product(s): The Microsoft Network
Version(s): WINDOWS:2.5,95
Operating System(s): 
Keyword(s): kbenv kbsound kbmsn
Last Modified: 16-JUN-2001

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The information in this article applies to:

- The Microsoft Network version 2.5 
- the operating system: Microsoft Windows 95 
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SYMPTOMS
========

When you visit the On Stage Web page in MSN, The Microsoft Network, you may not
hear music.

CAUSE
=====

This behavior can occur for any of the following reasons:

- You have an 80486 or prior microprocessor in your computer.

- The MSN 2.5 installation program may not automatically install the
  Interactive Music Controls.

RESOLUTION
==========

To resolve this behavior, use the following steps:

1. Right-click My Computer on the desktop, and then click Properties.

2. Your computer's processor type is listed under "Computer" on the General tab.
  If you are using an 80486 or prior microprocessor, you may want to consider
  upgrading your computer. If you are using a Pentium-type (or later)
  processor, continue to the next step.

3. Insert the MSN 2.5 CD-ROM into the CD-ROM drive. If the Welcome To MSN screen
  appears, click Browse The CD, and then proceed to step 6. If the Welcome To
  MSN screen does not appear, continue to the next step.

4. Double-click My Computer.

5. Double-click the MSN (CD-ROM drive) icon. When the Welcome To MSN screen
  appears, click Browse The CD.

6. Double-click the MSNSetup folder.

7. Double-click the Compnts folder.

8. Double-click the Imtmmctl.exe file.

9. Restart the computer. To do so, click Start, click Shut Down, click Restart,
  and then click OK.

MORE INFORMATION
================

For additional information about this problem, please see the following article
in the Microsoft Knowledge Base:

  Q174113 Cannot Hear Music on the MSN Onstage Web Page

Additional query words: msnet msnetwork microsoft-net m.s.n.

======================================================================
Keywords          : kbenv kbsound kbmsn 
Technology        : kbOSWin95 kbOSWinSearch kbMSNSearch kbMSN250
Version           : WINDOWS:2.5,95
Issue type        : kbprb

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