Q175525: SMS: Win 95 Clients Hang When Shut Down Using Remote Control

Article: Q175525
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbtshoot smsremtshoot kbRemoteProg
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

During a Remote Control session with a Windows 95 client computer, if the
administrator clicks Shut Down on the remote client's Start Menu, the client
computer may hang or experience a blue screen failure. When the administrator
presses CTRL+ALT+DEL, the client does not reboot and a physical reset of the
client computer is required.

Systems Management Server version 1.2 supports Remote Reboot through the HelpDesk
Reboot button, and does not support shutting down a client computer using the
Quick Windows viewer. Shutting down a Windows 95 client through Quick Windows
viewer may result in data loss on the Systems Management Server client.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. We are researching this problem and will post new information here
in the Microsoft Knowledge Base as it becomes available.



Additional query words: sms prodsms kbnetwork smsremtshoot bluescreen crash

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Keywords          : kbtshoot smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbbug

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