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Q175469: XADM: Information Store Server Specific Error 2

Article: Q175469
Product(s): Microsoft Exchange
Version(s): winnt:5.0
Operating System(s): 
Keyword(s): 
Last Modified: 11-JUN-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.0 
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

  Q256986 Description of the Microsoft Windows Registry

SYMPTOMS
========

When you attempt to perform a disaster recovery, the store fails to start during
the restore process and you receive the following error message:

  The Microsoft Exchange Information Store service returned service specific
  error 2

The event log shows the following information:

  Event ID 1081
  Source: MSExchangeIS
  Type: Error
  Category: Recovery
  Description: Unable to recover the database because error 0x00000002
  Occurred after a restore operation.

  Event ID: 5000
  Source: MSExchangeIS
  Type: Error
  Category: General
  Description: Unable to initialize the Microsoft Exchange Information
  Store Service.
  Error 2.

CAUSE
=====

The problem occurs if circular logging is enabled on the server you are
restoring to, and disabled on the server you are restoring from (the backup
tape).

WORKAROUND
==========

To work around this problem, turn circular logging off on the restore server.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.

An alternate method to work around the problem, is to locate and delete the
following registry key:

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\RESTORE IN
  PROGRESS


Additional query words: won't start service

======================================================================
Keywords          :  
Technology        : kbExchangeSearch kbExchange500 kbZNotKeyword2
Version           : winnt:5.0
Issue type        : kbprb

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