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Q175350: XCLN: AutoForwarded DBCS Message Is Corrupted

Article: Q175350
Product(s): Microsoft Exchange
Version(s): 8.0,8.01,8.02,8.03
Operating System(s): 
Keyword(s): 
Last Modified: 22-JUN-2001

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The information in this article applies to:

- Microsoft Outlook 97, versions 8.0, 8.01, 8.02, 8.03 
- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you receive an AutoForwarded message in an Outlook client that was
originally composed using the Japanese Double Byte Character Set, the message
will appear garbled or with the order of the letters jumbled.

CAUSE
=====

The above symptoms may occur if Microsoft Word is installed on your computer and
the option to "Use Word as the E-mail Editor" is unchecked.

WORKAROUND
==========

From the Tools menu, select the option to "Use Word as the E-mail Editor" and
the message will appear correctly.

STATUS
======

Microsoft has confirmed this to be a problem in Outlook version for Windows 95.
Microsoft is researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbOutlook97 kbOutlook97Search kbZNotKeyword3 kbOutlook801 kbOutlook802 kbOutlook803
Version           : :8.0,8.01,8.02,8.03
Issue type        : kbbug

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