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Q175116: XADM: Error 0xc8000713 Occurred After a Restore Operation

Article: Q175116
Product(s): Microsoft Exchange
Version(s): WinNT:5.5
Operating System(s): 
Keyword(s): 
Last Modified: 11-MAR-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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IMPORTANT: This article contains information about editing the registry.
Before you edit the registry, make sure you understand how to restore it if
a problem occurs. For information about how to do this, view the "Restoring
the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key"
Help topic in Regedt32.exe.

SYMPTOMS
========

When you attempt to start the Microsoft Exchange Server Information Store
service, the following errors may be reported in the event log:

  5000 Unable to initialize the Microsoft Exchange Information Store
  service. Error 0xc8000713.

  1081 Unable to recover the database because error 0xc8000713 occurred
  after a restore operation.

CAUSE
=====

When you start an information store restore operation, a new Windows NT registry
key is created. If the restore operation fails, the key is not removed.
Therefore, when the information store sees the key during startup, it does not
attempt to recreate the Pub.edb and Priv.edb files and fails to start.

WORKAROUND
==========

WARNING: Using Registry Editor incorrectly can cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that
problems resulting from the incorrect use of Registry Editor can be solved. Use
Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And
Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the Registry" and "Edit Registry Data" Help topics in
Regedt32.exe. Note that you should back up the registry before you edit it.

For the information store to recreate the Pub.edb and Priv.edb files and start
successfully, you must start the Windows NT Registry Editor and delete the
following key:

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ 
  RestoreInProgress
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Keywords          :  
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : WinNT:5.5
Issue type        : kbprb
Solution Type     : kbpending

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