KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q175096: XCLN: Electronic Forms Designer Installation Hangs on Exchange

Article: Q175096
Product(s): Microsoft Exchange
Version(s): WinNT:5.5
Operating System(s): 
Keyword(s): kbusage
Last Modified: 08-MAR-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you are installing the Electronic Forms Designer (EFD) program from the
Microsoft Exchange Client or Outlook 97 CD-ROM onto an Exchange Server 5.5
computer, the Setup program will start, proceed through the first few screens,
and after prompting you for a user name and company, hang (stop responding).

CAUSE
=====

Other MAPI (Messaging Application Programming Interface) services on the server
are causing the installation process to stall, because MAPI files in use cannot
be overwritten.

WORKAROUND
==========

Bring up Task Manager and stop Events.exe. This allows the installation process
to continue and complete successfully. To ensure that no other problems are
encountered, it is recommended that you stop all Exchange services until the
installation process is completed. After installation, restart the services
through the Services icon in Control Panel. EFD should function normally.
======================================================================
Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : WinNT:5.5

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.