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Q174962: Multimedia: Uninstaller Error

Article: Q174962
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kbmm kbsetup kbusagekbfaq
Last Modified: 25-OCT-2001

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The information in this article applies to:

- Microsoft Cinemania for Windows, 1992, 1993, 1994, 1995, 1996, 1997 editions 
- Microsoft Music Central for Windows, 1996, 1997 edition 
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SYMPTOMS
========

When you try to remove the program listed at the top of this article using the
Add/Remove Programs feature in the Windows Control Panel, you receive an error
message similar to the following:

  Uninstaller Error! An error occurred while trying to remove Microsoft Music
  Central 96. Uninstallation has been canceled.

CAUSE
=====

This occurs if:

- The program compact disc is not in the drive. Insert the disc and try it
  again.

  -or-

- The program is no longer installed correctly. In this case, manually
  uninstall the program using the steps below.

RESOLUTION
==========

To manually uninstall the program, follow these steps:

1. Click Start, point to Programs, and click MS-DOS Prompt.

2. With the program disc in the CD-ROM drive, change to the CD-ROM drive.

  For example, enter the following:

  D:

3. Enter one of the following commands, depending on which program you are
  removing:

  CINMANIA /UNINSTALL

  -or-

  MUSCNTRL /UNINSTALL

4. You should receive a message similar to the following:

  Microsoft Cinemania 97 has been removed successfully.

MORE INFORMATION
================

This can happen if the CD-ROM drive letter has changed since the original
installation of the program. For example, this can happen after you install a
second hard drive. This could cause your CD-ROM drive designation to change from
drive D to drive E. If this happens, uninstall will fail.

Additional query words: Encarta World Atlas kbimu multi multi-media media mm

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Keywords          : kbmm kbsetup kbusage kbfaq
Technology        : kbHomeProdSearch kbHomeMMsearch kbCineManiaSearch kbMusicCentral kbMusicCentral1996 kbMusicCentral1997
Version           : :
Issue type        : kbprb

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