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Q174932: STOP 0x0000000A with Halmps.dll When Restarting

Article: Q174932
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0
Operating System(s): 
Keyword(s): kberrmsg kbWinNT400sp4fix
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
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SYMPTOMS
========

On a multiprocessor computer using halmps.dll, when you shut down and restart
the computer, a STOP 0x0000000A error message may be displayed, preventing the
system to start.

If you change the Internal Network Number on IPX using the Network tool in
Control Panel and then restart the computer, this error may also be displayed.

CAUSE
=====

Under certain circumstances, the ENTER_INTERRUPT macro in HalpApicRebootService
causes the FS register to have the wrong value.

The problem occurs when shutting down if one processor happens to be entering
KiSystemService at the same time another processor has just reset the NMI vector
as part of the reboot.


RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
Windows NT Server 4.0, Terminal Server Edition. For additional information,
please see the following article in the Microsoft Knowledge Base:

  Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT
Server 4.0, Terminal Server Edition. This problem was first corrected in Windows
NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition
Service Pack 4.


Additional query words: reboot
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Keywords          : kberrmsg kbWinNT400sp4fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch
Version           : WinNT:4.0
Hardware          : x86
Issue type        : kbbug
Solution Type     : kbfix

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