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Q174899: Canon BJC-610 Printer May Not Print After Restarting Computer

Article: Q174899
Product(s): Microsoft Windows NT
Version(s): WINNT:4.0
Operating System(s): 
Keyword(s): kbprint
Last Modified: 07-SEP-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

If you use a Canon BJC-610 printer and install the updated printer driver for
Cannon Bubble Jet series printers (Nt4bjc2.exe), you may experience one or more
of the following symptoms:

- You may be unable to print.

- You are unable to print a test page or document after you restart the
  computer.

- You are unable to print if you restart the computer and then attempt to print
  a test page from any program.

- The printer may appear to be printing, but the print job does not print.

- The printed output may be garbled.

RESOLUTION
==========

To resolve this problem, use one or more of the following methods:

- If the printer is connected to an enhanced capabilities port (ECP) or
  enhanced parallel port (EPP), enable bi-directional support for the port in
  the computer's CMOS.

  NOTE: Refer to the computer's documentation or manufacturer before you change
  the CMOS settings.


- Do not turn the printer on until Windows NT is started. If the error light on
  the printer turns on, put the printer back on-line and then click Retry when
  you are prompted.

- Remove the printer driver and then reinstall the original driver. For
  information about how to do so, please see the following article in the
  Microsoft Knowledge Base:

  ARTICLE-ID: Q135406
  TITLE : Steps to Manually Remove and Reinstall a Printer Driver

STATUS
======

Microsoft is researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

MORE INFORMATION
================

The printer driver installs normally and the printer appears to function
properly until you restart the computer, and then print a test page or
document.

For additional information, please see the following article in the Microsoft
Knowledge Base:

ARTICLE-ID: Q173007
TITLE : Updated Cannon Bubble Jet drivers for Windows NT 4.0

To print a test page in Windows NT, follow these steps:

1. Click Start, point to settings, and then click Printers.

2. Right-click the printer you are using, and then click Properties.

3. On the General Tab, click Print Test Page.

Additional query words: prodnt

======================================================================
Keywords          : kbprint 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : WINNT:4.0
Hardware          : x86

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