Q174709: XWEB: Err Msg: Exchange Server Down or HTTP Service Disabled

Article: Q174709
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.5
Operating System(s): 
Keyword(s): 
Last Modified: 22-JUN-2001

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The information in this article applies to:

- Microsoft Outlook Web Access, version 5.5 
- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you attempt to log on to a Microsoft Exchange Server computer using the
Outlook Web Access client, the following error message may appear:

  Sorry! The Exchange Server is down or the HTTP Service has been disabled by
  an administrator.

CAUSE
=====

The HTTP protocol may be disabled and/or Anonymous Access may be disabled in the
LDAP protocol.

WORKAROUND
==========

To work around this problem, make sure that HTTP and Anonymous Access are
enabled.

To ensure that HTTP is enabled:

1. In the Exchange Server Administrator program, click the Configuration
  container, click the Protocols object, and in the right pane, double-click
  HTTP.

2. Make sure the Enable Protocol object check box is selected.

To ensure that Anonymous Access is not disabled in LDAP:

1. In the Exchange Server Administrator program, click the Configuration
  container, click the Protocols object, and in the right pane, double-click
  LDAP.

2. Click the Anonymous tab, and click to select the Enable Anonymous check box.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbOWASearch kbOWA550
Version           : WINDOWS:5.5
Issue type        : kbprb

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