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Q174649: SMS: Remote Control Viewer Is Blank for a Busy WinNT Client

Article: Q174649
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbtshoot kbusage smsremtshoot kbRemoteProg
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

When an administrator tries to use Remote Control on a Windows NT client in a
remote domain, and that client computer's system is running near 100 percent CPU
usage, the Quick Windows Viewer displays a blank white screen instead of the
remote client video display. The Viewer window does not refresh when CPU usage
drops to lower levels.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. This problem was corrected in the latest Microsoft Systems
Management Server 1.2 U.S. Service Pack. For information on obtaining the
service pack, query on the following word in the Microsoft Knowledge Base
(without the spaces):

  S E R V P A C K


Additional query words: prodsms remotely utilization

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Keywords          : kbtshoot kbusage smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbbug
Solution Type     : kbpending

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