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Q174585: SMS: Remote Control Using IPX Fails After Exiting Windows

Article: Q174585
Product(s): Microsoft Systems Management Server
Version(s): WINDOWS:1.0; winnt:1.0,1.1,1.2
Operating System(s): 
Keyword(s): kbnetwork kbtshoot smsremtshoot kbRemoteProg
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server versions 1.0, 1.1, 1.2 
- Microsoft Systems Management Server Installer version 1.0 
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SYMPTOMS
========

If a Novell client is running Windows 3.1 and has UserIPX in its Autoexec.bat
file, Remote Control works fine before entering Windows and during the Windows
session. However, after the person who is remotely controlling the client quits
Windows, that person can no longer use Remote Control on the client until
UserIPX is unloaded and then reloaded again.

CAUSE
=====

The main problem is the redirector code within the TSR. Systems Management
Server closes the code in Windows, but it still needs to be open if Systems
Management Server opens it within MS-DOS and then starts Windows.


STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
versions 1.0, 1.1, and 1.2. This problem has been corrected in the latest U.S.
Service Pack for Systems Management Server version 1.2. For information on
obtaining the Service Pack, query on the following word in the Microsoft
Knowledge Base (without the spaces):

  S E R V P A C K


Additional query words: prodsms helpdesk

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Keywords          : kbnetwork kbtshoot smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS100 kbSMS110 kbSMS120 kbSMSI100
Version           : WINDOWS:1.0; winnt:1.0,1.1,1.2
Issue type        : kbbug
Solution Type     : kbfix

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