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Q174573: SMS: Remote Control May Get a Dr.Watson Error w/ Acrobat Viewer

Article: Q174573
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kb3rdparty kbtshoot smsremtshoot kbRemoteProg
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

If Adobe Acrobat Viewer 3.0 is started on a Windows 95 client computer that is
being used by a Systems Management Server Administrator program Remote Control
session, the computer running the Systems Management Server Administrator
program may receive the following error:

  Sms.exe - Exception: access violation (0xc0000005)

In addition, a Dr. Watson log will be generated. The Remote Control session will
no longer be available.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. This problem was corrected in the latest Microsoft Systems
Management Server 1.2 U.S. Service Pack. For information on obtaining the
service pack, query on the following word in the Microsoft Knowledge Base
(without the spaces):

  S E R V P A C K

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.


Additional query words: prodsms AV

======================================================================
Keywords          : kb3rdparty kbtshoot smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbbug
Solution Type     : kbpending

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