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Q174458: SMS: Failure Playing AVIs During a Win95 Remote Control Session

Article: Q174458
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbnetwork kbtshoot smsremtshoot kbRemoteProg
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

When you run an audio-video interleaved (AVI) file through Remote Control to a
computer running Windows 95, the computer running the Systems Management Server
Administrator program may be abruptly disconnected. This problem only appears to
occur when both of the following conditions are true:

- The default protocol is set to TCP/IP in Control Panel Network.

-and-

- The Sms.ini file parameter for Default Protocol is set to NetBIOS.

This configuration forces a NetBT type of protocol to be used between the Windows
95 client computer and the computer running the Systems Management Server
Administrator program.

CAUSE
=====

The client computer running Windows 95 is sending a session RESET command that
closes the Remote Control session.

WORKAROUND
==========

To work around this problem, Change the Default Protocol parameter in the
Sms.ini file from NetBIOS to IP.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. We are researching this problem and will post new information here
in the Microsoft Knowledge Base as it becomes available.


Additional query words: prodsms helpdesk

======================================================================
Keywords          : kbnetwork kbtshoot smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbbug

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