KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q174241: MSN Setup Stops Responding While Downloading Components

Article: Q174241
Product(s): The Microsoft Network
Version(s): WINDOWS:2.0,2.5
Operating System(s): 
Keyword(s): kbsetup
Last Modified: 12-OCT-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- The Microsoft Network versions 2.0, 2.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you are installing MSN, The Microsoft Network, the Setup program may stop
responding (hang) or seem to be stuck in a continuous loop when it attempts to
download components.

CAUSE
=====

This behavior can occur if MSN is installed on a drive other than the drive on
which the Temporary Internet Files folder is located. By default, the Temporary
Internet Files folder is located on the drive on which Windows is installed.

RESOLUTION
==========

To resolve this issue, uninstall and then reinstall MSN using the default
installation locations. To do so, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. For each of the following components on the Install/Uninstall tab, click the
  component, and then click Add/Remove.

  NOTE: You must remove the components in the order in which they are listed
  here.

  MSN Version 2.0
  ---------------

  VRML Add-In 3.0
  Internet Explorer 3.x
  Internet Mail and News 1.0
  Microsoft Activemovie
  Microsoft Comic Chat
  MSN Music & Animation Components
  MSN Optional Controls
  MSN Program Viewer
  MSN Program Viewer Controls

  MSN Version 2.5
  ---------------

  Connection Manager
  Interactive Music
  Internet Explorer 3.x
  Internet Mail and News 1.0
  Microsoft Activemovie
  Microsoft Chat 2.0
  Microsoft NetMeeting 2.0
  MSN Optional Controls
  MSN v2.5
  Voxware VoxPlay Audio Control

4. Restart the computer.

5. Insert the MSN CD-ROM into the CD-ROM drive.

6. On the Welcome To The MSN Start-Up CD screen, click Go To MSN Setup.

7. Follow the instructions on the screen, using the default installation
  location.

Additional query words: msn

======================================================================
Keywords          : kbsetup 
Technology        : kbMSNSearch kbMSN200 kbMSN250
Version           : WINDOWS:2.0,2.5

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.