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Q174108: Error Message: This Folder Has Been Damaged. It Will Now Be…

Article: Q174108
Product(s): The Microsoft Network
Version(s): WINDOWS:2.5
Operating System(s): 
Keyword(s): kberrmsg kbmsn
Last Modified: 07-DEC-2001

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The information in this article applies to:

- The Microsoft Network version 2.5 
- Microsoft Internet Mail and News 
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SYMPTOMS
========

When you attempt to start Microsoft Internet Mail and News by double- clicking
the MSN E-Mail icon on the desktop, you may receive the following error
message:

  This folder has been damaged. It will now be repaired.
  Outbox

When you click OK, you may receive the following error message:

  Some of the messages in the Outbox could not be sent.

CAUSE
=====

This error message can occur when the Internet Mail Outbox is damaged.

RESOLUTION
==========

To resolve this issue, follow these steps:

1. Click Start, point to Find, and then click Files Or Folders.

2. In the Named box, type "Outbox.*" (without quotation marks), and then click
  Find Now.

3. Rename the Outbox.mbx file and the Outbox.idx file. By default, these files
  are located in the following folder

  C:\Program Files\Internet Mail and News\<username>\Mail

  where <username> is the name you used to log on to Windows.

  For information about how to rename a file, click Start, click Help, click the
  Index tab, type "renaming" (without quotation marks), and then double-click
  the "Renaming files" topic.

4. Double-click the MSN E-Mail icon on the desktop. The Outbox.mbx and
  Outbox.idx files are automatically re-created and Internet Mail should
  function normally.

5. Re-create and re-send any messages that were not delivered before you renamed
  the Outbox.mbx and Outbox.idx files.

Additional query words: 1.00 4.00 msnet microsoft-net m.s.n. outexw95

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Keywords          : kberrmsg kbmsn 
Technology        : kbMSNSearch kbIMNSearch kbMSN250
Version           : WINDOWS:2.5
Issue type        : kbprb

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