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Q174102: XFOR: Messages Not Flowing from OV/VM to Exchange

Article: Q174102
Product(s): Microsoft Exchange
Version(s): WinNT:4.0,5.0
Operating System(s): 
Keyword(s): kbusage
Last Modified: 15-MAY-1999

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The information in this article applies to:

- Microsoft Exchange Server, versions 4.0, 5.0 
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SYMPTOMS
========

You find that messages are not flowing from OV/VM to Exchange through the
LinkAge Exchange-OV/VM (or LinkAge PROFS) Connector and you get the following
error messages in the Application Event log:

  The description for Event ID ( 1 ) in Source ( LSIControl ) could not be
  found. It contains the following insertion string(s): ENS, 1997/09/05
  03:15:37- LME-PROFS-DIAMEX(01e8) 1 40720:Error {CT:160()} finding
  correlation table record.

  -and-

  The description for Event ID ( 1 ) in Source ( LSIControl ) could not be
  found. It contains the following insertion string(s): ENS, 1997/09/05
  03:15:37- LME-PROFS-DIAMEX(01e8) 1 04065:Critical error: Queue item
  handle passed to QMMarkQItemBad is invalid.

You will also find that the OV/VM to Exchange Transform process is not running,
and you see the following messages in the Linkage Browse log:

  LME-PROFS-DIAMEX 40720: Error {CT:160()} finding correlation table
  record
  LME-PROFS-DIAMEX 56074: {I/O error has occurred}: Could not find CT
  record
  for '1997090310234541 server.org '
  LME-PROFS-DIAMEX 04065: Critical error: Queue item handle passed to
  QMMarkQItemBad is invalid
  LME-PROFS-DIAMEX 00514: A RESTART request has been received
  LME-PROFS-DIAMEX 00505: LME-PROFS-DIAMEX is ending, last return code was
  {A
  shutdown request was made}

CAUSE
=====

A possible cause may be a corrupted correlation table.

WORKAROUND
==========

To work around this problem, do the following:

1. Stop the Linkage Controller service. This will stop the OV/VM Connector and
  the SNADS Connector (if present).

2. Move the Ct2.idx, Ct2.dat, and Ctlock.dat files from the c:\linkage\tables
  directory into a backup directory.

3. Delete the Ct2.idx, Ct2.dat, and Ctlock.dat files (the Ctlock.dat file may
  not be present) from the c:\linkage\tables directory.

4. Restart the LinkAge Controller and Connector services. The correlation tables
  will be rebuilt.

NOTE: There are no tools available that will repair a damaged correlation table;
currently rebuilding the table is the only known fix for this issue. Damaged
correlation tables (the files that make up the correlation tables) should be
sent to Microsoft Support for cause analysis through the normal channels.
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Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange500 kbExchange400 kbZNotKeyword2
Version           : WinNT:4.0,5.0
Solution Type     : kbfix

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