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Q174036: XFOR: Exchange 5.0 IMS Won’t Deliver Messages from 4.0 Server

Article: Q174036
Product(s): Microsoft Exchange
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kbusage
Last Modified: 16-DEC-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 4.0 
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SYMPTOMS
========


This problem occurs when a computer running Microsoft Exchange Server 5.0
receives an outbound message from a computer that is in the same site and is
running Exchange Server 4.0. The Internet Mail Service (IMS) does not deliver
the message and the following events are logged:

  Event ID 4116 MSExchangeIMC Internal Processing An error was returned from
  the messaging software the Internet Mail Service uses to process messages on
  the Microsoft Exchange Server. It is possible that the piece of mail being
  processed at the time will not be delivered. The message that was being
  processed has been moved to the "BAD" folder. Use the appropriate utilities
  found in the SUPPORT directory of your Exchange CD to view and manipulate
  these messages.

  Event ID 12802 MSExchangeIS Content Engine
  Error 0x8004010f during stream configuration.

CAUSE
=====

When a 4.0-generated message arrives at a 5.0 IMS via message transfer agent
(MTA), IMAIL fails during outbound conversion from the computer running Exchange
Server 5.0. Exchange Server 4.0 messages do not have the native codepage
property so the Exchange Server 5.0 IMS cannot deliver the message

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 4.0. This problem has been corrected in the latest U.S. Service Pack for
Microsoft Exchange Server version 4.0. For information on obtaining the Service
Pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):

  " SERVPACK " (without the quotation marks)

Additional query words:

======================================================================
Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange400 kbZNotKeyword2
Version           : winnt:4.0
Issue type        : kbbug
Solution Type     : kbfix

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