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Q174020: STOP 0x0000001E During Forced Shutdown and Program Exit

Article: Q174020
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kbWinNT400sp4fix
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
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SYMPTOMS
========

A computer running Windows NT 4.0 may display the following blue screen STOP
message during a forced shutdown if a program is already quitting.

  STOP: 0x0000001E : (c0000005, 80119914, 00000000, 00000074)
  KMODE_EXCEPTION_NOT_HANDLED

CAUSE
=====

An asynchronous procedure call (APC) was dispatched to terminate a thread when
the thread was already quitting. During the course of the APC, an attempt was
made to load a system menu that required a callback to user mode, but because
the thread was already quitting, the trap frame was NULL.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
Windows NT Server 4.0, Terminal Server Edition. For additional information,
please see the following article in the Microsoft Knowledge Base:

  Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


MORE INFORMATION
================

An attempt to load a system menu will no longer occur if the thread is exiting
or in clean up.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT
Server 4.0, Terminal Server Edition. This problem was first corrected in Windows
NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition
Service Pack 4.


Additional query words: usermode trapframe

======================================================================
Keywords          : kbWinNT400sp4fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch
Version           : winnt:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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