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Q174007: Audio and Video Components Seem to Be Damaged

Article: Q174007
Product(s): The Microsoft Network
Version(s): WINDOWS:2.0
Operating System(s): 
Keyword(s): kbdisplay kbsound kbmsn
Last Modified: 13-OCT-1999

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The information in this article applies to:

- The Microsoft Network version 2.0 
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SYMPTOMS
========

When you download music or animation components on MSN, The Microsoft Network,
audio and video may seem to be damaged. The musical note MSN Program Viewer may
also be missing.

CAUSE
=====

This behavior can occur if the Imthart.exe file is damaged or missing.

RESOLUTION
==========

To resolve this problem, remove and reinstall the MSN Music and Animation
components and the MSN interface controls. To do so, follow these steps:

1. Insert the MSN CD-ROM into the CD-ROM drive. If the Welcome To MSN Setup
  window appears, close it.

2. Click Start, point to Settings, click Control Panel, and then double- click
  Add/Remove Programs.

3. For each of the following components on the Install/Uninstall tab, click the
  component, and then click Add/Remove.

  NOTE: You must remove the components in the order in which they are listed
  here.
   - Program Viewer Controls

   - MSN Program Viewer

   - MSN Optional Controls

   - MSN Music & Animation Components

4. Restart the computer.

5. Right-click the My Computer icon on the desktop, and then click Explore.

6. Right-click the CD-ROM drive, and then click Explore.

7. Double-click the Msnsetup folder.

8. Double-click the Compnts folder.

9. Double-click each of the following files in the order in which they are
  listed. When you are prompted to restart the computer, click Yes.
   - Msn13.exe

   - Coreui.exe

   - Newcore.exe

   - Controls.exe

   - Imthart.exe

10. Restart the computer.

Additional query words: msnet msnetwork microsoft-net m.s.n.

======================================================================
Keywords          : kbdisplay kbsound kbmsn 
Technology        : kbMSNSearch kbMSN200
Version           : WINDOWS:2.0
Issue type        : kbprb

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