Q173950: Err Msg: Guide.exe Caused an Invalid Page Fault in Module…

Article: Q173950
Product(s): The Microsoft Network
Version(s): WINDOWS:2.0,2.5,95
Operating System(s): 
Keyword(s): kbenv kberrmsg kbmsn
Last Modified: 16-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- the operating system: Microsoft Windows 95 
- The Microsoft Network versions 2.0, 2.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you connect to MSN, The Microsoft Network, you may receive the following
error message:

  Guide.exe caused an invalid page fault in module mcm.dll.

CAUSE
=====

This behavior can occur if some MSN files are either the wrong version or
damaged.

RESOLUTION
==========

To resolve this behavior, reinstall MSN and Microsoft Exchange. To do so, use
the following steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. On the Windows Setup tab, click both the Microsoft Exchange and the The
  Microsoft Network check boxes to clear them, and then click OK.

4. Restart the computer. To do so, click Start, click Shut Down, click Restart
  The Computer, and then click Yes.

5. Click Start, point to Settings, and then click Control Panel.

6. Double-click Add/Remove Programs.

7. On the Windows Setup tab, click both the Microsoft Exchange and the The
  Microsoft Network check boxes to select them.

8. Click OK. If you are prompted with the following message, click No each time
  the message appears:

  Version Conflict. A file being copied is older than the one currently on your
  computer. Do you want to keep the existing file?

9. Insert your MSN CD-ROM in the CD-ROM drive. If MSN Setup starts, follow the
  instructions on the screen to set up MSN, and then skip the remaining steps
  in this article. If MSN Setup does not start automatically, continue to the
  next step.

10. Click Start, point to Programs, and then click Windows Explorer.

11. Click the CD-ROM drive that contains your MSN CD-ROM.

12. Double-click the Setup.exe file, and then follow the instructions on the
  screen to set up MSN.

For information about configuring Microsoft Exchange for use with MSN, please see
the following article in the Microsoft Knowledge Base:

  Q171936 Configuring Microsoft Exchange for Use with MSN.


Additional query words:

======================================================================
Keywords          : kbenv kberrmsg kbmsn 
Technology        : kbOSWin95 kbOSWinSearch kbMSNSearch kbMSN200 kbMSN250
Version           : WINDOWS:2.0,2.5,95
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.