KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q173667: Cannot Use MSN E-mail Service with Pocket Inbox

Article: Q173667
Product(s): The Microsoft Network
Version(s): WINDOWS:1.0,2.0,2.1,2.12,2.5,2.51,2.52,2.6,3.0 Professional Edition,5.0,5.1
Operating System(s): 
Keyword(s): kbinterop kbmsn
Last Modified: 26-OCT-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- The Microsoft Network versions 2.5, 2.51, 2.52, 2.6, 5.0, 5.1 
- Microsoft Windows CE versions 1.0, 2.0, 2.1, 2.12, 3.0 Professional Edition for the Handheld PC 
-------------------------------------------------------------------------------

SYMPTOMS
========

You cannot send or receive e-mail on MSN, The Microsoft Network, using a
Handheld PC (H/PC) running Microsoft Windows CE.

CAUSE
=====

The MSN e-mail servers use secure authentication to encrypt messages that are
sent and received by an e-mail client. Windows CE includes an e-mail client that
does not use secure authentication and therefore cannot send or receive e-mail
through the MSN e-mail servers.

WORKAROUND
==========

To work around this issue, you can configure a Hot Mail account to send and
receive messages from an MSN e-mail account using Pocket Internet Explorer. Go
to:

  Q231404 - How to Check MSN E-mail on Windows CE HPC Device

STATUS
======

Microsoft is researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

Additional query words: msnet msnetwork microsoft-net m.s.n. 2.50 2.60

======================================================================
Keywords          : kbinterop kbmsn 
Technology        : kbMSNSearch kbWinCESearch kbWinCE100HPC kbWinCE200HPC kbWinCE210HPC kbWinCE212HPC kbWinCEPro300HPC kbMSN510 kbMSN500 kbMSN252 kbMSN251 kbMSN260 kbMSN250
Version           : WINDOWS:1.0,2.0,2.1,2.12,2.5,2.51,2.52,2.6,3.0 Professional Edition,5.0,5.1
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.