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Q173605: Multimedia Err Msg: Unable to Read Drive CD-ROM

Article: Q173605
Product(s): Microsoft Home Multimedia Titles
Version(s): 1.0,2.0,3.0
Operating System(s): 
Keyword(s): kbenv kberrmsg kbimukbfaq
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Bookshelf 1996-97 for Windows 
- Microsoft Bookshelf 98 for Windows 
- Microsoft Bookshelf 99 
- Microsoft Bookshelf 2000 
- Microsoft Encarta Encyclopedia 97 Deluxe for Windows 
- Microsoft Encarta 97 Encyclopedia for Windows 
- Microsoft Encarta 98 Encyclopedia for Windows 
- Microsoft Encarta Encyclopedia 99 
- Microsoft Encarta Encyclopedia 2000 
- Microsoft Encarta Encyclopedia Deluxe 2001 for Windows 
- Microsoft Encarta Encyclopedia Standard 2001 for Windows 
- Microsoft Encarta Reference Suite 99 
- Microsoft Encarta Reference Suite 2000 
- Microsoft Encarta Reference Suite 2001 
- Microsoft Encarta Virtual Globe 1998 edition 
- Microsoft Encarta Virtual Globe 99, version 1.0 
- Microsoft Encarta Interactive World Atlas 2000 
- Microsoft Encarta Interactive World Atlas 2001 
- Microsoft Encarta World English Dictionary 
- Microsoft Encarta World English Dictionary 2001 
- Microsoft Expedia Streets 98 
- Microsoft Expedia Streets 98 Deluxe, version 1.0 
- Microsoft Expedia Trip Planner 98 
- Microsoft Flight Simulator for Windows 95, version 1.0 
- Microsoft Golf for Windows, versions 2.0, 3.0 
- Microsoft Hellbender for Windows, version 1.0 
- Microsoft Monster Truck Madness, version 1.0 
- Microsoft NBA Full Court Press for Windows, version 1.0 
- Microsoft Soccer, version 1.0 
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SYMPTOMS
========

When you insert a compact disc into your CD-ROM drive, or attempt to run a
CD-ROM based program, you may receive one of the following error messages:

   - CDR-101

- Unable to read drive <CD-ROM>:

- Insufficient Memory

- <CD-ROM>:\ is not accessible. The device is not ready.

- Unable to find Setup.exe.

where <CD-ROM> is the letter of the CD-ROM drive.

CAUSE
=====

This behavior can occur if either of the following conditions are true:

- The CD-ROM for the program is damaged or needs cleaning.

- The CD-ROM drive is not properly configured.

RESOLUTION
==========

For additional information about troubleshooting CD ROM issues, click the
article number below to view the article in the Microsoft Knowledge Base:

  Q218617 How to Troubleshoot CD-ROM Read Errors

Additional query words: multi multi-media media mm msgame imuwr

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Keywords          : kbenv kberrmsg kbimu kbfaq
Technology        : kbHomeProdSearch _IKkbbogus kbHomeMMsearch kbEncartaSearch kbExpediaSearch kbGamesSearch kbFlightSimSearch kbZNotKeyword kbGolfSearch kbBookshelfSearch kbMonsterTMSearch kbEncartaEncycSearch kbMonsterTM kbHellBender kbExpediaStreets98 kbExpediaStreets98del kbFlightSim95 kbSoccer kbBookShelf1996 kbBookShelf1997 kbBookShelf1998 kbNBAFullCourtPress kbGolf300 kbGolf200 kbBookShelf2000 kbBookShelf1999 kbEncartaEnCyc1997 kbEncartaEnCyc1997Del kbEncartaEnCyc2000 kbEncartaEnCyc1999 kbEncartaEnCyc1998 kbEncartaReference99 kbEncartaReference2000 kbEncartaReference2001 kbEncartaVirtGlobe98 kbEncartaVirtGlobe99 kbEncartaWorldAtlas2001 kbEncartaWorldAtlas2000 kbEncartaWorldEngDict kbEncartaWorldEngDict2001 kbSimSearch
Version           : :1.0,2.0,3.0
Issue type        : kbinfo

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