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Q173539: Routing and Remote Access Event ID 20063

Article: Q173539
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbnetwork
Last Modified: 20-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Routing and Remote Access Service Update for Windows NT Server version 4.0 
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SYMPTOMS
========

After you configure your Windows NT 4.0 Remote Access Service (RAS) server that
is running the Routing and Remote Access Service (RRAS) Update to use Remote
Authentication Dial-In User Service (RADIUS) authentication, the Routing and
Remote Access Service may fail to start with the following error in Event Viewer
on your RAS Server:

  Event ID: 20063
  Source: Router
  Description: Remote Access Connection Manager failed to start because the
  Point to Point Protocol failed to initialize. There are currently no logon
  servers available to service the logon request.

CAUSE
=====

The RRAS server cannot resolve the host name entered in the Server Name field in
the RADIUS configuration, or the Server Name field has been left blank.

RESOLUTION
==========

To resolve this issue, you must use one of the following methods:

- Change the host name to the IP address of the RADIUS Server.

  -or-

- Configure name resolution to resolve the host name

  For additional information on name resolution, please see the following white
  paper available on the Microsoft anonymous ftp server:

  File Name: Tcpipimp2.doc
  Location : ftp://ftp.microsoft.com/bussys/winnt/winnt-docs/papers/
  Title : "Microsoft Windows NT 3.5/3.51/4.0: TCP/IP Implementation Details
  TCP/IP Protocol Stack and Services, Version 2.0"


Additional query words:

======================================================================
Keywords          : kbnetwork 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbAudDeveloper kbRRASNTSearch kbRRASNT400
Version           : :4.0
Issue type        : kbprb

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