Q173500: Error Message: MSN Failed to Load Folcom.dll

Article: Q173500
Product(s): The Microsoft Network
Version(s): 2.5
Operating System(s): 
Keyword(s): kbenv kberrmsg kbfile kbmsn
Last Modified: 05-MAY-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- The Microsoft Network version 2.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you connect to MSN, The Microsoft Network, you may receive the following
error message:

  MSN failed to load Folcom.dll.

If you click Setup or Help, you may receive the following error message:

  Msn.ini file badly formed. Please contact Product Support.

CAUSE
=====

This issue can occur if the Wsock32.dll file is damaged or missing.

RESOLUTION
==========

To resolve this issue, replace the Wsock32.dll file. To do so, use the following
steps:

1. Click Start, click Shut Down, click "Restart the computer in MS-DOS mode,"
  and then click Yes.

2. At the MS-DOS prompt, type the following command, and then press ENTER

  "<drive>:" (without the quotation marks)

  where <drive> is the letter of the drive on which Windows is installed.
  For example, if Windows is installed on drive C, type the following:

  "c:" (without the quotation marks)

3. Type the following commands, pressing ENTER after each command:

  "cd\windows\system

  ren wsock32.dll wsock32.old

  exit" (without the quotation marks)

4. Extract a new copy of the Wsock32.dll file to the Windows\System folder. You
  can extract the Wsock32.dll file from the following locations:
   - The Win95_11.cab cabinet file on the Windows 95 CD-ROM

   - The Win95_12.cab cabinet file on the original Windows 95 DMF disks

   - The Win95_19.cab cabinet file on the original Windows 95 non-DMF disks

   - The Win95_18.cab cabinet file on the Windows 95 OEM Service Release 2
     CD-ROM

  If you are using Microsoft Windows 98, you can extract the Wsock32.dll file
  from the following location:
   - The Precopy1.cab cabinet file on the Windows 98 CD-ROM.

For information about how to use the Extract tool, please see the following
article in the Microsoft Knowledge Base:

  Q129605 How to Extract Original Compressed Windows Files

5. Restart your computer normally.

MORE INFORMATION
================

This issue may also occur if you run RegClean, version 3.0 or 4.0, on your
computer, and then attempt to run Visual Basic for Applications code that uses
Automation to control another program. The issue occurs because RegClean 3.0 or
4.0 removes the keys that are required to use Automation.

Additional query words: msnet msnetwork microsoft-net m.s.n.

======================================================================
Keywords          : kbenv kberrmsg kbfile kbmsn 
Technology        : kbMSNSearch kbMSN250
Version           : :2.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.