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Q173400: Msndc.exe Caused an Invalid Page Fault in Module…

Article: Q173400
Product(s): The Microsoft Network
Version(s): 2.6,5.0,5.1,5.2
Operating System(s): 
Keyword(s): kbenv kberrmsg kbmsn
Last Modified: 31-OCT-2000

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The information in this article applies to:

- The Microsoft Network versions 2.6, 5.0, 5.1, 5.2 
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SYMPTOMS
========

When you attempt to connect to MSN, The Microsoft Network, you may receive the
following error message:

  Msndc.exe caused an invalid page fault in module ...

The module may be Unknown, kernel32, or others.

CAUSE
=====

Some components of MSN Quick View may be missing or damaged.

RESOLUTION
==========

The best way to resolve this issue is to upgrade your MSN experience to the
latest MSN Software. You can upgrade to MSN Explorer by going to
<A0><A0><A0><A0> http://explorer.msn.com/home.htm

If you want to continue using your current software, re-installing that software
will solve the problem. See instructions for different versions of MSN below.

To resolve this issue in MSN 2.6, uninstall and reinstall MSN 2.6 
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1. Click Start, point to Settings, click Control Panel, and then click
  Add/Remove Programs.

2. Select MSN 2.6, click Add/Remove and then click Yes.

3. Select Connection Manager, click Add/Remove, and then click Yes.

4. Insert the MSN 2.6 installation CD-Rom and follow the screen prompts to
  reinstall the software.

To resolve this issue in MSN 5.0, reinstall MSN 5.0
---------------------------------------------------

1. Insert a MSN 5.0 installation CD-Rom

2. Click Start, point to Find, and then click Files and Folders.

3. In the Named box type msoobe.exe and set Look in to the CD drive.

4. Double-click msoobe.exe and follow the installation instructions.

<A0><A0><A0>-or-
----

1. Insert the Windows 98SE full version CD-Rom

2. Click Start, point to Find, and then click Files and Folders.

3. In the Named box type rstormsn.exe and set Look in to the CD drive.

4. Double-click rstormsn.exe and follow the installation instructions.

To resolve this issue in MSN 5.1 or 5.2, reinstall MSN 5.1
----------------------------------------------------------

1. Open Windows Explorer to C:\Program Files\Online Services

2. Right-click Msn50 and click Delete.

3. Insert the MSN 5.1 installation CD-Rom and follow the installation
  instructions.

Additional query words: msnet msnetwork microsoft-net m.s.n. kbimu

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Keywords          : kbenv kberrmsg kbmsn 
Technology        : kbMSNSearch kbMSN520 kbMSN510 kbMSN500 kbMSN260
Version           : :2.6,5.0,5.1,5.2
Issue type        : kbhowto kbprb

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