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Q173227: How to Cancel Your MSN Account

Article: Q173227
Product(s): The Microsoft Network
Version(s): 2.0,2.5,2.5 (OEM Release),2.51,2.52,2.6,5.0,5.1,5.2,5.3,5.4,6.0,6.1
Operating System(s): 
Keyword(s): kbtlc kbmsnkbfaq
Last Modified: 08-MAR-2002

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The information in this article applies to:

- The Microsoft Network versions 2.0, 2.5, 2.5 (OEM Release), 2.51, 2.52, 2.6, 5.0, 5.1, 5.2, 5.3, 5.4, 6.0, 6.1 
- The Microsoft Network Version 7.0 
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SUMMARY
=======

This article describes how to cancel an MSN, The Microsoft Network, account.

MORE INFORMATION
================

How to Cancel Your MSN Account
------------------------------

If you are experiencing problems using your MSN account, we recommend that you
review the list of Frequently Asked Questions below. Oftentimes, we find the
problems that lead members to cancel their accounts are easily solved by the
information provided in these Frequently Asked Questions.

If you would like to cancel or discuss your MSN Internet Access account, please
call (800) 386-5550 to speak to an MSN representative.

When you call, please have the following information ready:

- Your MSN Member ID

- Your name and mailing address

- The last 6 digits of the credit card associated with your MSN account (for
  verification purposes)

Before you proceed, there are a few important issues you should be aware of
before canceling your account.

- After the cancellation has taken effect, you'll no longer be able to log on
  to MSN. If you attempt to log on after this time, you will receive an error
  message.

- Before you cancel, make sure to download any e-mail you want to keep to your
  computer; as a part of cancellation, your e-mail account is also deleted.

- Charges incurred prior to cancellation, but not yet billed, may be applied to
  your credit card at a future date.

Frequently Asked Questions
--------------------------

MSN is Busy or Too Slow. Why Is This?

The dramatic rise in Internet usage has placed more demands on the telephone
lines, which are used to log on to the Internet. At MSN our goal is to create
the best online experience for our members. In an effort to meet the rising
demand for Internet access, we are always adding new MSN Internet Access
numbers, which you can find on the Access Number Update. In addition, we?re
working on bringing new access technology like ADSL to our membership.
If you are currently experiencing difficulties establishing a connection using
MSN Internet Access, it is possible that you are using an access phone number
which has an unusually high volume of callers or you are dialing during peak
hours. For best connection results, MSN suggests the following:

- Try changing your Internet access phone number. You might find a number that
  isn't experiencing as much volume as the one you are currently using.

- Try connecting to the Internet during off-peak hours. General peak hours for
  Internet usage range between 7:00 p.m. to 10:00 p.m., local time.

Is There a Less Expensive Plan Than My Current One?

The best plan for you will depend on how much you use the Internet. For most
members, the $19.95 Premier Unlimited Plan offers the best value. You get
unlimited access to the Internet and e-mail.

To find out which alternate price plans are available to you as an MSN member, go
to the member accounts page and click the Change Plan option to see which plan
you currently have as well as the other options available or call (800)
386-5550.

How Do I Get Help When I?m Having Problems Connecting To Or Using MSN Internet
Access?

If you are having problems connecting to or using your MSN Internet Access
service, check the Support Flash to get the latest update on MSN network
status.

If you do not find your answers on the Support Flash, please call MSN Customer
Service at the following numbers:

- United States: 800-386-5550

- United States TDD: 800-840-9890

I?m Having Problems With My MSN Internet Access Software. What Can I Do About
It?

MSN is constantly upgrading the software to keep pace with the Internet.
Installing the latest version might be the fastest way to correct issues with
the software. To do this, either visit http://explorer.msn.com/ or call
1-800-FREE-MSN.

To find out which version of MSN you are currently using, click the Quick View
icon , point to MSN Options, and then select About MSN. The dialog box will then
appear, listing the MSN version installed on your computer.

I Want Faster Internet Access. Does MSN Support Faster Access Using Something
Other Than My Modem?

If you are looking for a faster connection speed for your modem, consider MSN
DSL:http://resourcecenter.msn.com/access/broadband/

Here is some additional information on different advanced technologies:

Sometimes I Have Difficulty Sending and Receiving E-mail. How Can I Resolve
This?

The first thing you want to check are the settings of your incoming and outgoing
mail servers. To do this, open Outlook Express, and then click the Tools menu
and select Accounts. This will open the Accounts Dialog Box. Highlight your mail
account, click Properties, and then click the Servers tab. The outgoing and
incoming mail servers should be listed as shown below:

- Incoming Mail (POP3): pop3.email.msn.com

- Outgoing Mail (SMTP): smtp.email.msn.com

Update these boxes as needed and then click OK. If you continue to experience
e-mail difficulties, click here for more E-mail FAQs or call MSN Technical
Support at the following numbers:

- United States: 877-635-7019

- United States TDD: 800-250-3070

Can I Cancel My MSN Subscription Online?

At this time, we do not offer online cancellations. If you want to cancel your
MSN account, the easiest way is by phone. See below for additional cancellation
methods.

Your feedback on how to improve MSN Internet Access is very important to us. In
the past, we?ve made several improvements to our service based on feedback from
our members. If you?ve been dissatisfied with MSN Internet Access in any way, we
want to know about it so we can make improvements and enhancements based on your
feedback. We?ve found that the best way we can capture this feedback is to have
our members talk to an MSN representative.

How Else Can I Cancel My MSN Subscription?

In addition to canceling by phone, you can submit an MSN account cancellation
request by mail or fax. To do this, you must include:

- Your MSN Member ID

- Your name and mailing address

- The last 6 digits of the credit card associated with your MSN account (for
  verification purposes)

- To help us improve our service and better understand our customers? needs,
  please indicate why you are canceling your MSN account

FAX your request to us at 1-800-616-4440. Your cancellation will be confirmed via
mail in approximately 10 business days.

Or you can MAIL your request to us at:

  MSN Account Cancellations P.O. Box 01985 Salt Lake City, UT 84104

Your cancellation will be confirmed via mail in approximately 10 to 14 business
days.

Additional Information
----------------------

For additional information about common account questions, please see the
following article in the Microsoft Knowledge Base:

  Q153806 Accounts and Billing Questions & Answers

Additional query words: msnet msnetwork microsoft-net m.s.n. msnaccount 2.50 2.60 5.00

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Keywords          : kbtlc kbmsn kbfaq
Technology        : kbMSNSearch kbMSN600 kbMSN610 kbMSN520 kbMSN530 kbMSN510 kbMSN500 kbMSN200 kbMSN252 kbMSN251 kbMSN260 kbMSN250 kbMSN250OEM kbMSN540 kbMSN700
Version           : :2.0,2.5,2.5 (OEM Release),2.51,2.52,2.6,5.0,5.1,5.2,5.3,5.4,6.0,6.1
Issue type        : kbhowto kbinfo

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